o.privacyPolicyNew.text
<p><br /> <strong>IceWarp Privacy Policy </strong><br /></p><br /><p><br /> IceWarp considers the responsible collection, use and confidentiality of<br /> collected personal data to be of the utmost importance in enabling the<br /> Internet to reach its full potential. At the same time, we believe privacy<br /> and trust to be the cornerstone of our operating philosophy. Therefore, our<br /> goal is to work to combine the best of Internet technology with personal<br /> privacy to deliver products, services and information of interest to each<br /> user in a way which protects rights and privacy of each individual.<br /></p><br /><p><br /> We have prepared this overview of the most important aspects of personal<br /> data processing so we can provide you with information about how and why we<br /> process your personal data, as well as inform you about your rights and the<br /> way you can excercise them.<br /></p><br /><p><br /> We encourage you to get acquainted with this information carefully. If you<br /> have any questions, you can contact us at any time using the contact<br /> details at the bottom of this page.<br /></p><br /><p><br /> The terms “We”, “Us”,” Our” mean IceWarp Limited, Georgiou Gennadiou 43,<br /> 3041 Limassol, Cyprus, and includes other companies of our group. The terms<br /> “you” and “your” refer to You, as a user of our Services, customer<br /> purchasing our Products or visitor of our Website. The term “personal data”<br /> refers to all information relating to an identified or identifiable natural<br /> person (hereinafter referred to as “data subject”), both in the in the<br /> sense of the European General Data Protection Regulation (“GDPR”).<br /></p><br /><p><br /> This Privacy Policy and the same level of protection is applicable to all<br /> data subjects regardless of their location and across all companies in our<br /> group. We may also share personal data outside of our group to another<br /> party indicated in this policy, along with the limited purpose for which we<br /> provide them access to your data (if they act as Processors). In few cases,<br /> we may transfer your data to external partners who help us deliver the<br /> Products and Services and who act as Controllers. In such cases, please<br /> refer to privacy policies of the external partners that would become<br /> applicable to Your data.<br /></p><br /><ol><br /> <li><br /> <p><br /> <strong>Content</strong><br /> <strong> of this Privacy Policy</strong><br /> </p><br /> </li><br /></ol><br /><p><br /> Our goal is to make our data processing and this Privacy Policy as<br /> transparent as possible. To achieve that, we prepared a brief summary of<br /> what is included in this document.<br /></p><br /><p><br /> First of all, we present our commitment to data security (see Section B)<br /> and declare that we don't profit from your data (Section C) and focus on<br /> specifying the categories of personal data that we process (see Section D).<br /> To make these categories more clear and understandable, we added some<br /> examples of personal data that may be involved.<br /></p><br /><p><br /> Then we name all of the purposes for which the processing is being<br /> conducted, with corresponding and specified legal basis and defined period<br /> of the processing (see Section E).<br /></p><br /><p><br /> We then describe who we share your data with and how (see Section F). You<br /> as a data subject have your rights regarding the processing of your data.<br /> If you need to remind yourself of all of them and a of a way how to<br /> excersise them, have a look at Section G.<br /></p><br /><p><br /> As our website (including other forms of our web presentation) consists of<br /> many features that you as a visitor or our customer may use, we made a list<br /> of those features (activities), and added some important information<br /> regarding the processing of your personal data related to those activities,<br /> so you can easily find what you are looking for (see Section H). The<br /> description of our use of cookies and other tracking technologies is<br /> included in our separate <a href=\"\" title=\"\"><u>Cookies Policy</u></a>.<br /></p><br /><p><br /> We also describe how data are processed within each of our products and<br /> services (see Section I).<br /></p><br /><ol start=\"2\"><br /> <li><br /> <p><br /> <a name=\"_Ref99642211\"><br /> <strong>Our commitment to data security</strong><br /> </a><br /> </p><br /> </li><br /></ol><br /><p><br /> We are concerned about the security of information. To prevent unauthorized<br /> access or disclosure, maintain data accuracy, and ensure the appropriate<br /> use of information, we have put in place reasonable physical, technical,<br /> and managerial procedures to safeguard and secure the information we<br /> collect online. We use encryption technology whenever it's technically<br /> feasible, and always for collecting or transferring sensitive data, such as<br /> credit card information.<br /></p><br /><ol><br /> <li><br /> <p><br /> <a name=\"_Ref100748272\"><br /> <strong>Our commitment to fair business practices</strong><br /> </a><br /> </p><br /> </li><br /></ol><br /><p><br /> We will not sell, give or share any personal data collected through our<br /> products and services to any other third party, or for any purpose not<br /> specified in this Privacy Policy. We maintain the list of our direct<br /> processors in Section F current, though these use further sub-processors we<br /> cannot all list here. The list of purposes for data collection found in<br /> Section E is final.<br /></p><br /><p><br /> As a responsible company, we don't engage in profiling and automatic<br /> decision making, and never share your data to other parties that may do so.<br /></p><br /><ol start=\"2\"><br /> <li><br /> <p><br /> <a name=\"_Ref99642231\"><br /> <strong>Personal data we collect</strong><br /> </a><br /> </p><br /> </li><br /></ol><br /><p><br /> We are processing personal data that we have divided into several<br /> categories:<br /></p><br /><ul><br /> <li><br /> <p><br /> <strong>Identification data</strong><br /> , such as first name, family name, or username if you created or<br /> were assigned one. This data is important for the proper operation<br /> of our products and services and to address you by your name.<br /> </p><br /> </li><br /> <li><br /> <p><br /> <strong>Contact details</strong><br /> , such as street address, phone number and in particular, an e-mail<br /> address. This is necessary for communication with you and operation<br /> of some of our products and services.<br /> </p><br /> </li><br /> <li><br /> <p><br /> <a name=\"_Hlk882203\"><br /> <strong>Purchase details</strong><br /> , such as order ID, payment method, invoices and purchase<br /> orders etc.<br /> </a><br /> </p><br /> </li><br /> <li><br /> <p><br /> <strong>Communication details</strong><br /> , i.e. information about communication with you, such as emails,<br /> call recordings, project and deal related documents.<br /> </p><br /> </li><br /> <li><br /> <p><br /> <strong>Website usage information, </strong><br /> i.e. information regarding the traffic on our website and your<br /> behavior on our website, such as your IP address, HTTP protocol<br /> logs obtained through your computer, phone or tablet used to access<br /> the website.<br /> </p><br /> </li><br /> <li><br /> <p><br /> <strong>Information from cookies</strong><br /> , i.e. information from cookies and other tracking technologies we<br /> use. For more information on the use of cookies and similar<br />technologies, please see our <a href=\"\" title=\"\"><u>Cookie Policy</u></a>.<br /> </p><br /> </li><br /> <li><br /> <p><br /> <strong>Products and services usage information</strong><br /> , i.e. information about the use of our products and services, such<br /> as records of access to our products, indentification of your<br /> computer, its IP address or hostname, validation of the license,<br /> number and version of licences used, ordering details, etc.<br /> </p><br /> </li><br /></ul><br /><ol start=\"3\"><br /> <li><br /> <p><br /> <a name=\"_Ref99642256\"><br /> <strong>Reasons for data processing</strong><br /> </a><br /> </p><br /> </li><br /></ol><br /><p><br /> The privacy of each user is of primary importance to us. Their personal<br /> data, the categories of which are described in more detail in the previous<br /> chapter, may be processed by IceWarp as a controller, for the purposes of<br /> the processing specified below on the specified legal basis, for a limited<br /> period of time and only to a defined extent.<br /></p><br /><p><br /> In the first part of this chapter, we describe processing of your data<br /> connected with sale and provision of our products and services. In the<br /> second part, we then describe processing connected with use of our website.<br /></p><br /><p><br /> <strong><br /> Processing connected with sale and provision of our products<br /> </strong><br /> <strong>and services</strong><br /></p><br /><ol start=\"4\"><br /> <li><br /> <p><br /> <strong>Provision </strong><br /> <strong>of</strong><br /> <strong> our </strong><br /> <strong>products and services</strong><br /> <strong> or related information</strong><br /> </p><br /> </li><br /></ol><br /><p><br /> We may collect personal data required to provide you with our products and<br /> services and to interact with you as a customer or customer representative,<br /> especially when you:<br /></p><br /><ul><br /> <li><br /> <p><br /> register the product or service;<br /> </p><br /> </li><br /> <li><br /> <p><br /> register for our reseller program;<br /> </p><br /> </li><br /> <li><br /> <p><br /> contact us for help or to get additional information;<br /> </p><br /> </li><br /> <li><br /> <p><br /> use our customer support;<br /> </p><br /> </li><br /> <li><br /> <p><br /> attend online meetings or events; or<br /> </p><br /> </li><br /> <li><br /> <p><br /> place your order.<br /> </p><br /> </li><br /></ul><br /><p><br /> The following categories of personal data are processed for this purpose:<br /></p><br /><ul><br /> <li><br /> <p><br /> Identification data;<br /> </p><br /> </li><br /> <li><br /> <p><br /> Contact details;<br /> </p><br /> </li><br /> <li><br /> <p><br /> Website usage information;<br /> </p><br /> </li><br /> <li><br /> <p><br /> Products and services usage information;<br /> </p><br /> </li><br /> <li><br /> <p><br /> Purchase details; and<br /> </p><br /> </li><br /> <li><br /> <p><br /> Communication details.<br /> <br/><br /> <br/><br /> We may also transfer your personal data to external providers who<br /> help us process your payments for the products and services you<br /> ordered. Please refer to their privacy policies for details on how<br /> your payment information and other data are handled:<br /> </p><br /> </li><br /> <li><br /> <p><br /> PayPal Inc.<br /> </p><br /> </li><br /> <li><br /> <p><br /> Verifone Payments B.V, Avangate Inc. or any of their affiliates<br /> </p><br /> </li><br /></ul><br /><p><br /> The legal basis for this data processing is performance of contract between<br /> you and us and the necessity to take steps at your request prior to<br /> entering into a contract, or if you are not a direct party to this<br /> contract, our legitimate interest on performing any concluded contract.<br /></p><br /><p><br /> Data are processed for the term of the concluded contract and the<br /> fulfillment of the obligations under this contract or for 3 years from the<br /> collection of the data, if no contract is concluded.<br /></p><br /><ol start=\"3\"><br /> <li><br /> <p><br /> <strong>Sharing of contact details with local partners</strong><br /> </p><br /> </li><br /></ol><br /><p><br /> If you request provision of products or services in the country where our<br /> local partners (resellers, distributors) are active, we may share your<br /> personal data with local partner, who will contact you with offer of our<br /> products and services.<br /></p><br /><p><br /> The following categories of personal data are processed for this purpose:<br /></p><br /><ul><br /> <li><br /> <p><br /> Identification data;<br /> </p><br /> </li><br /> <li><br /> <p><br /> Contact details; and<br /> </p><br /> </li><br /> <li><br /> <p><br /> Products and services usage information (if applicable);<br /> </p><br /> </li><br /> <li><br /> <p><br /> Communication details; and<br /> </p><br /> </li><br /> <li><br /> <p><br /> Purchase details (if applicable).<br /> </p><br /> </li><br /></ul><br /><p><br /> The legal basis for this data processing is performance of contract between<br /> you and us, which subject is ensuring access to our products or services<br /> via our partner, and the necessity to take steps at your request prior to<br /> entering into a contract, or if you are not a direct party to this<br /> contract, our legitimate interest on performing the contract on ensuring<br /> access to our products or services via our partner.<br /></p><br /><p><br /> Data are processed untill the transfer of data is completed, usually for no<br /> more than 1 working day.<br /></p><br /><p><br /> The current list of our partners is available at:<br /> <a href=\"\" title=\"\"><br /> <u>https://www.icewarp.com/partner/find-partner/</u><br /> </a><br /> . These partners will process your data as separate data controllers.<br /></p><br /><ol start=\"5\"><br /> <li><br /> <p><br /> <strong><br /> Protection from piracy and unauthorized use of our<br /> </strong><br /> <strong>products and services</strong><br /> </p><br /> </li><br /></ol><br /><p><br /> We may process your personal data in order to protect ourselves from piracy<br /> and unauthorized and unlawful use of our products and services in order to<br /> ensure the safe use of our products and services.<br /></p><br /><p><br /> The following categories of personal data are processed for this purpose:<br /></p><br /><ul><br /> <li><br /> <p><br /> Identification data;<br /> </p><br /> </li><br /> <li><br /> <p><br /> Contact details;<br /> </p><br /> </li><br /> <li><br /> <p><br /> Website usage information;<br /> </p><br /> </li><br /> <li><br /> <p><br /> Products and services usage information where applicable; and<br /> </p><br /> </li><br /> <li><br /> <p><br /> Communication details;<br /> </p><br /> </li><br /></ul><br /><p><br /> The legal basis for this data processing is our legitimate interest in<br /> protection from piracy and unauthorized use of our products and services.<br /></p><br /><p><br /> Data are processed for a maximum of 10 years after termination of the<br /> concluded contract or for 3 years from the collection of the data, if no<br /> contract is concluded.<br /></p><br /><ol start=\"6\"><br /> <li><br /> <p><br /> <strong>Improvement of our </strong><br /> <strong>products and services</strong><br /> </p><br /> </li><br /></ol><br /><p><br /> We may process personal data on how you use our products and services, what<br /> functionality you use the most etc., so that we can better understand and<br /> follow the trends in the development of the use of these products and<br /> services, so we can improve and further develop them to your satisfaction,<br /> especially when you:<br /></p><br /><ul><br /> <li><br /> <p><br /> participate in our beta testing program;<br /> </p><br /> </li><br /> <li><br /> <p><br /> submit crash analytic data through a user application; and<br /> </p><br /> </li><br /> <li><br /> <p><br /> contact us for help and attach application or service logs.<br /> </p><br /> </li><br /></ul><br /><p><br /> The following categories of personal data are processed for this purpose:<br /></p><br /><ul><br /> <li><br /> <p><br /> Identification data;<br /> </p><br /> </li><br /> <li><br /> <p><br /> Contact details;<br /> </p><br /> </li><br /> <li><br /> <p><br /> Website usage information;<br /> </p><br /> </li><br /> <li><br /> <p><br /> Products and services usage information; and<br /> </p><br /> </li><br /> <li><br /> <p><br /> Communication details;<br /> </p><br /> </li><br /></ul><br /><p><br /> The legal basis for this data processing is our legitimate interest in<br /> improving our products and services. Data are processed for a maximum<br /> period of 3 years.<br /></p><br /><p><br /> We may use anonymous usage statistics collected through WebClient telemetry<br /> unless you opt out from providing telemetry data during the product<br /> installation or upgrade. We never collect any personal data with such<br /> statistics.<br /></p><br /><ol start=\"7\"><br /> <li><br /> <p><br /> <strong>Internal evidence</strong><br /> <strong>, statistics</strong><br /> <strong> and protection of our rights and interests</strong><br /> </p><br /> </li><br /></ol><br /><p><br /> We may process your personal data in order to protect our legal claims in<br /> general. We may also use your data for the purposes of generating<br /> statistical reports or records to have an evidence that a payment has been<br /> made for the products and services or that you only have access to a<br /> particular product or service for a certain period of time, or that you can<br /> try our products and services just for a limited time.<br /></p><br /><p><br /> The following categories of personal data are processed for this purpose:<br /></p><br /><ul><br /> <li><br /> <p><br /> Identification data;<br /> </p><br /> </li><br /> <li><br /> <p><br /> Contact details;<br /> </p><br /> </li><br /> <li><br /> <p><br /> Website usage information;<br /> </p><br /> </li><br /> <li><br /> <p><br /> Products and services usage information;<br /> </p><br /> </li><br /> <li><br /> <p><br /> <a name=\"OLE_LINK1\"></a><br /> <a name=\"OLE_LINK2\">Purchase details</a><br /> ; and<br /> </p><br /> </li><br /> <li><br /> <p><br /> Communication details;<br /> </p><br /> </li><br /></ul><br /><p><br /> The legal basis for this data processing is our legitimate interest in<br /> protection of our legal claims. Data are processed for a maximum of 16<br /> years after termination of the concluded contract with you.<br /></p><br /><ol start=\"8\"><br /> <li><br /> <p><br /> <strong>Promotion and marketing of our </strong><br /> <strong>products and services</strong><br /> </p><br /> </li><br /></ol><br /><p><br /> We may use data you provided throughout the evaluation, registration or<br /> purchase of our products and services to inform you of our other products<br /> and services and send you:<br /></p><br /><ul><br /> <li><br /> <p><br /> Offers to upgrade or cross-upgrade;<br /> </p><br /> </li><br /> <li><br /> <p><br /> Offers to add features which you don’t have;<br /> </p><br /> </li><br /> <li><br /> <p><br /> News about the product or service;<br /> </p><br /> </li><br /> <li><br /> <p><br /> New version announcements;<br /> </p><br /> </li><br /> <li><br /> <p><br /> Service alerts; and<br /> </p><br /> </li><br /> <li><br /> <p><br /> Payment reminders.<br /> </p><br /> </li><br /></ul><br /><p><br /> The following categories of personal data are processed for this purpose:<br /></p><br /><ul><br /> <li><br /> <p><br /> Identification data;<br /> </p><br /> </li><br /> <li><br /> <p><br /> Contact details;<br /> </p><br /> </li><br /> <li><br /> <p><br /> Website usage information;<br /> </p><br /> </li><br /> <li><br /> <p><br /> Products and services usage information; and<br /> </p><br /> </li><br /> <li><br /> <p><br /> Communication details;<br /> </p><br /> </li><br /></ul><br /><p><br /> The legal basis for this data processing is our legitimate interest in<br /> promotion of our products and services. Data are processed for a maximum of<br /> 6 months after termination of the concluded contract with you.<br /></p><br /><p><br /> Other than objecting to the processing for marketing purposes (see F.7),<br /> you can anytime opt-out of receiving any newsletters using Unsubscribe<br /> links provided in the footer of each message, and in such case we will<br /> withdraw from all processing under this section.<br /></p><br /><ol start=\"9\"><br /> <li><br /> <p><br /> <strong>Fulfillment of legal duties</strong><br /> </p><br /> </li><br /></ol><br /><p><br /> We may also process your personal data in order to fulfill the legal<br /> obligations that apply to us, especially in the tax area. We also need to<br /> be ready to cooperate with public authorities if required by law.<br /></p><br /><p><br /> The following categories of personal data are processed for this purpose:<br /></p><br /><ul><br /> <li><br /> <p><br /> Identification data;<br /> </p><br /> </li><br /> <li><br /> <p><br /> Contact details;<br /> </p><br /> </li><br /> <li><br /> <p><br /> Website usage information;<br /> </p><br /> </li><br /> <li><br /> <p><br /> Purchase details;<br /> </p><br /> </li><br /> <li><br /> <p><br /> Products and services usage information; and<br /> </p><br /> </li><br /> <li><br /> <p><br /> Communication details;<br /> </p><br /> </li><br /></ul><br /><p><br /> The legal basis for this data processing is our compliance with our legal<br /> obligations. Data are processed for the periods determined by the law.<br /></p><br /><p><br /> <strong>Processing connected with usage of </strong><br /> <strong>website</strong><br /></p><br /><ol start=\"10\"><br /> <li><br /> <p><br /> <strong>Operation of </strong><br /> <strong>the </strong><br /> <strong>website</strong><br /> <strong> and its security</strong><br /> </p><br /> </li><br /></ol><br /><p><br /> We process your Website usage information and Information from cookies,<br /> which are necessary for operation of website, including presentation,<br /> functionality of the website and ensuring your safety. Within this purpose,<br /> we identify you as a visitor during the web browsing or during repeated<br /> logins on our website. The legal basis for such processing is our<br /> legitimate interest on due functionality and operation of our website.<br /></p><br /><p><br /> We generally retain your personal data for up to 2 years after your visit<br /> to our website.<br /></p><br /><ol start=\"11\"><br /> <li><br /> <p><br /> <strong>Customization of </strong><br /> <strong>website</strong><br /> <strong> (preferences)</strong><br /> </p><br /> </li><br /></ol><br /><p><br /> We process your Website usage information to keep your preferences and<br /> customize website. We can than simplify browsing of the website four you.<br /> For this purpose, we customize website – location, language choices and<br /> your device to your preferences. The legal basis for processing Information<br /> about usage of website is our legitimate interest on customization of<br /> website to preferences of customers. We generally retain your personal data<br /> for up to 2 years after your visit of our website.<br /></p><br /><p><br /> With your consent, we also process Information from cookies, which are<br /> necessary for customization of website (preferential cookies), while your<br /> data may also be transferred to third parties. The legal basis for<br /> processing here is therefore your consent, given through the Cookies<br /> Sidebar. We retain your data for the duration of your consent but in any<br /> case, no longer than 2 years from receiving your consent.<br /></p><br /><ol start=\"12\"><br /> <li><br /> <p><br /> <strong>Analysis of visits of </strong><br /> <strong>website</strong><br /> <strong> (</strong><br /> <strong>analytics</strong><br /> <strong>)</strong><br /> </p><br /> </li><br /></ol><br /><p><br /> Our processing of your Website usage information is necessary for<br /> understanding the way in which visitors use our website. Within this<br /> purpose, we monitor traffic on our website, optimize our website, ensure<br /> the security of your data and make the website more seamless and<br /> user-friendly. The legal basis for processing Information about usage of<br /> website is our legitimate interest on gathering information about usage of<br /> our web for its further improvement. We generally retain your personal data<br /> for up to 2 years after yours visit of our website.<br /></p><br /><p><br /> With your consent, we also process Information from cookies, which is<br /> necessary for analysis of visits of our website (statistical analytical<br /> cookies), while your data may also be transferred to third parties. We<br /> process your data based on your consent, which you gave to us through the<br /> Cookies Sidebar. We retain your data for the duration of your consent but<br /> in any case, no longer than 2 years from receiving your consent.<br /></p><br /><ol start=\"13\"><br /> <li><br /> <p><br /> <strong>Promotion and marketing on our </strong><br /> <strong>website</strong><br /> <strong> (marketing)</strong><br /> </p><br /> </li><br /></ol><br /><p><br /> We process your Website usage information as necessary to gather<br /> information about your personal preferences to show relevant advertisement.<br /> Within this purpose, we promote and market products and services on the<br /> website and show you marketing communication related to products and<br /> services you expressed your interest in and promote our brand through<br /> online promotion. The legal basis for processing Information about usage of<br /> website is our legitimate interest on promotion of the sale of our products<br /> and services. We generally retain your personal data for up to 2 years<br /> after yours visit to our website.<br /></p><br /><p><br /> With your consent, we also process Information from cookies, which are<br /> necessary for targeting and showing our advertisement (marketing cookies),<br /> while your data may also be transferred to third parties. The legal basis<br /> for processing here is therefore your consent, given through the Cookies<br /> Sidebar. We retain your data for the duration of your consent but in any<br /> case, no longer than 2 years from receiving your consent.<br /></p><br /><ol start=\"14\"><br /> <li><br /> <p><br /> <a name=\"_Ref1140326\"></a><br /> <a name=\"_Ref100748354\"><strong>Sharing</strong></a><br /> <strong> of your data</strong><br /> </p><br /> </li><br /></ol><br /><p><br /> We are the data controller. This means that we determine the above-defined<br /> purposes for which we collect your personal data, specify the processing of<br /> your data and are responsible for its proper performance. We may share your<br /> personal data with other companies in the IceWarp group.<br /></p><br /><p><br /> If you request our products or services, we may also transfer your personal<br /> data to a local partner as a data controller, as described above within the<br /> purpose “Sharing of contact details with local partners”.<br /></p><br /><p><br /> Furthermore, we may share your personal data with certain third parties.<br /> They mostly help us provide you with our products and services. They act as<br /> data processors and will not use any of your personal data for other<br /> purposes than for the above mentioned.<br /></p><br /><p><br /> Your personal data may also be shared with other entities, such as social<br /> networks, if we have obtained your consent to do so.<br /></p><br /><p><br /> In addition to the above mentioned, we may share your personal data with<br /> representatives of your company, which acts as a controller.<br /></p><br /><p><br /> We may share your personal data with certain third parties as other<br /> controllers if we are obliged to share them under applicable legislation<br /> (especially with tax authorities or with other government bodies exercising<br /> their statutory powers) or if such sharing of your personal data is<br /> necessary to achieve the purposes defined above, especially the purpose of<br /> \"Fulfilment\" of legal duties (for example with government bodies or with<br /> parties harmed by your illegal acts, if applicable).<br /></p><br /><p><br /> We also share your personal data with third parties acting as data<br /> controllers who help us process your payments, as described within the<br /> purpose “Provision of our products and services or related information”.<br /></p><br /><p><br /> If we share your personal data to processors or controllers in the third<br /> countries, we do so only if there is a decision from the European<br /> Commission that a certain country outside the EU/EEA ensures an adequate<br /> level of protection, including where the processors or controllers have<br /> taken appropriate protection measures, for example Binding Corporate Rules<br /> (BCR) or Standard Contractual Clauses (SCC).<br /></p><br /><p><br /> Below is a non-exhaustive list of third party processors who safeguard your<br /> personal information:<br /></p><br /><ul><br /> <li><br /> <p><br /> ZenDesk Inc. (USA) (web-based ticketing system for provision of<br /> support services)<br /> </p><br /> </li><br /> <li><br /> <p><br /> The Rocket Science Group LLC (USA) (sending of newsletters and<br /> service alerts)<br /> </p><br /> </li><br /> <li><br /> <p><br /> Salesforce.com Inc. (USA) (business information and contact<br /> management)<br /> </p><br /> </li><br /> <li><br /> <p><br /> Google Ireland Limited (Ireland) (online advertising and visitor<br /> analytics)<br /> </p><br /> </li><br /> <li><br /> <p><br /> AppToCloud Services s.r.o. (Czechia) (IaaS provisioning &<br /> management)<br /> </p><br /> </li><br /> <li><br /> <p><br /> R&D Unlimited Company (Ireland)/Intercom (website chat)<br /> </p><br /> </li><br /> <li><br /> <p><br /> Amazon Web Services Inc. (USA) (storage provider for Recordings<br /> micro-service)<br /> </p><br /> </li><br /></ul><br /><ol start=\"15\"><br /> <li><br /> <p><br /> <a name=\"_Ref99642278\"><br /> <strong>Your rights</strong><br /> <strong> connected with processing</strong><br /> </a><br /> </p><br /> </li><br /></ol><br /><p><br /> We have some specific rights and obligations when we process your personal<br /> data as a data controller, but you have some rights as well. You may have<br /> the right to: (i) request access to your personal data; (ii) withdraw your<br /> consent; (iii) request rectification of your personal data; (iv) request<br /> erasure of your personal data; (v) request a restriction on the processing<br /> of your personal data; (vi) request personal data portability; (vii) object<br /> to the processing of your personal data; or (viii) file a complaint.<br /></p><br /><p><br /> In all matters relating to the processing of your personal data, whether it<br /> be a question, the exercise of rights, filing a complaint, or anything<br />else, you can contact our data protection officer by email at <a href=\"\" title=\"\"><u>privacy@icewarp.com</u></a>. You may alco contact<br />our data protection officer at <a href=\"\" title=\"\"><u>dpo@icewarp.com</u></a>.<br /></p><br /><p><br /> Your request will be processed without undue delay, but within a maximum<br /> period of one month. In exceptional cases, especially due to the complexity<br /> of your request, we are entitled to extend this period by another two<br /> months. We will, of course, inform you of any such extension and its<br /> justification.<br /></p><br /><p><br /> Further, you have a right to file a complaint to the data protection<br /> authority, as described below.<br /></p><br /><ol start=\"16\"><br /> <li><br /> <p><br /> <strong>Right of access</strong><br /> </p><br /> </li><br /></ol><br /><p><br /> You may have the right to obtain from us a confirmation as to whether or<br /> not personal data concerning you are being processed, and, where that is<br /> the case, to request access to your personal data. The information about<br /> personal data processing includes the purposes of the processing, the<br /> categories of personal data concerned, and the recipients or categories of<br /> recipient to whom your personal data have been or will be disclosed, etc.<br /> However, this is not an absolute right and the interests of other<br /> individuals may restrict your right of access. Further, you may have the<br /> right to obtain a copy of your personal data undergoing processing. For<br /> additional copies requested, we may charge a reasonable fee based on<br /> administrative costs.<br /></p><br /><ol start=\"17\"><br /> <li><br /> <p><br /> <strong>Right to withdraw your consent</strong><br /> </p><br /> </li><br /></ol><br /><p><br /> You may have the right to withdraw your consent given to us for some<br /> specific purposes at any time. You can do this on our website or by<br /> contacting us. However, withdrawal of consent does not affect the<br /> lawfulness of data processing prior such withdrawal.<br /></p><br /><ol start=\"18\"><br /> <li><br /> <p><br /> <strong>Right to rectification</strong><br /> </p><br /> </li><br /></ol><br /><p><br /> You may have the right to obtain from us the rectification of inaccurate<br /> personal data. Depending on the purposes of the processing, you may have<br /> the right to have incomplete personal data made complete, in particular by<br /> providing a supplementary statement.<br /></p><br /><ol start=\"19\"><br /> <li><br /> <p><br /> <strong>Right to erasure (right to be forgotten)</strong><br /> </p><br /> </li><br /></ol><br /><p><br /> In some cases you have the right to have your private data erased. We will<br /> erase your personal data without undue delay if any of the following<br /> grounds apply:<br /></p><br /><ol><br /> <li><br /> <p><br /> we no longer need your personal data for the purposes for which we<br /> processed it,<br /> </p><br /> </li><br /> <li><br /> <p><br /> you exercise your right to object to processing (see the \"Right to<br /> object to processing\" section below) regarding the personal data we<br /> process based on our legitimate interests, and we find that we no<br /> longer have any such legitimate interests that would justify such<br /> processing, or<br /> </p><br /> </li><br /> <li><br /> <p><br /> it appears that our processing of personal data has ceased to<br /> comply with generally binding regulations.<br /> </p><br /> </li><br /></ol><br /><p><br /> This right does not apply if the processing of your personal data is still<br /> necessary for:<br /></p><br /><ol><br /> <li><br /> <p><br /> fulfilling our legal obligations,<br /> </p><br /> </li><br /> <li><br /> <p><br /> the purposes of archiving, scientific or historical research or for<br /> statistical purposes, or<br /> </p><br /> </li><br /> <li><br /> <p><br /> the establishment, exercise or defense of our legal claims.<br /> </p><br /> </li><br /> <li><br /> <p><br /> <strong>Right to a restriction on processing</strong><br /> </p><br /> </li><br /></ol><br /><p><br /> In some cases you may, in addition to the right to erasure, exercise the<br /> right to restriction of processing of personal data. This right allows you,<br /> in certain cases, to require that your personal data be flagged and that<br /> this data is not subjected to any further processing operations - in this<br /> case, however, not forever (as in the case of a right to erasure) but for a<br /> limited period of time. We have to restrict the processing of personal data<br /> when:<br /></p><br /><ol><br /> <li><br /> <p><br /> you contest the accuracy of personal data, until we agree on the<br /> correct data,<br /> </p><br /> </li><br /> <li><br /> <p><br /> we process your personal data without sufficient legal grounds (for<br /> example, beyond what we are obliged to process), however you would<br /> prefer merely restricting such data over erasure of such data (for<br /> example, if you expect in any event to provide us such data in the<br /> future),<br /> </p><br /> </li><br /> <li><br /> <p><br /> we no longer need your personal data for the above-mentioned<br /> purposes of processing, but you require it to establish, exercise<br /> or defend your legal claims, or<br /> </p><br /> </li><br /> <li><br /> <p><br /> you object to processing. The right to object is described in more<br /> detail below in the chapter entitled \"Right to object to<br /> processing\". For as long as we retain your data, if your claim is<br /> legitimate, we are obliged to limit the processing of your personal<br /> data.<br /> </p><br /> </li><br /> <li><br /> <p><br /> <strong>Right to personal data portability</strong><br /> </p><br /> </li><br /></ol><br /><p><br /> You have the right to obtain from us all personal data you have provided to<br /> us yourself and which we process on the basis of the performance of the<br /> contract. We will provide your personal data in a structured, commonly used<br /> and machine-readable format. In order to easily transmit the data at your<br /> request, it can only be data that we process by automated means in our<br /> electronic databases. We may not always be able to transmit to you in this<br /> form and in all circumstances all data we keep in paper form.<br /></p><br /><ol start=\"22\"><br /> <li><br /> <p><br /> <a name=\"_Ref3210747\"><strong>Right to object</strong></a><br /> </p><br /> </li><br /></ol><br /><p><br /> Under certain circumstances, you may have the right to object, on grounds<br /> relating to their particular situation, at any time to the processing of<br /> your personal data by us and we can be required to no longer process your<br /> personal data.<br /></p><br /><ol start=\"23\"><br /> <li><br /> <p><br /> <strong>Filing a complaint</strong><br /> </p><br /> </li><br /></ol><br /><p><br /> Furthermore, you may file a complaint related to the processing of your<br /> personal data with the competent data protection supervisory authority,<br /> i.e. our case with the authority of our main establishment in the Czech<br /> Republic the Office for Personal Data Protection, with its registered<br />office at Pplk. Sochora 27, 170 00 Prague 7, Czech Republic, e-mail: <a href=\"\" title=\"\"><u>posta@uoou.cz</u></a>.<br /></p><br /><ol start=\"24\"><br /> <li><br /> <p><br /> <a name=\"_Ref99642336\"><br /> <strong>Use of data </strong><br /> <strong>on the website</strong><br /> </a><br /> </p><br /> </li><br /></ol><br /><p><br /> The processing of your personal data on our website is being conducted in<br /> connection with the following activities, for the purposes and of the<br /> categories of data specified above:<br /></p><br /><ol start=\"25\"><br /> <li><br /> <p><br /> <strong>Website</strong><br /> <strong> </strong><br /> <strong>chat</strong><br /> </p><br /> </li><br /></ol><br /><p><br /> We would like to provide an engaging support platform within the context of<br /> our website with short reaction time, to provide you with requested<br /> information and help with product configuration and troubleshooting.<br /> Processing of personal data within this activity is being carried out for<br /> the following purposes:<br /></p><br /><ul><br /> <li><br /> <p><br /> Provision of our products and services or related information;<br /> </p><br /> </li><br /> <li><br /> <p><br /> Improvement of our products and services; and<br /> </p><br /> </li><br /> <li><br /> <p><br /> Promotion and marketing of our products and services.<br /> </p><br /> </li><br /></ul><br /><p><br /> The following categories of personal data are processed:<br /></p><br /><ul><br /> <li><br /> <p><br /> Identification data;<br /> </p><br /> </li><br /> <li><br /> <p><br /> Contact details;<br /> </p><br /> </li><br /> <li><br /> <p><br /> Products and services usage information;<br /> </p><br /> </li><br /> <li><br /> <p><br /> Website usage information;<br /> </p><br /> </li><br /> <li><br /> <p><br /> Communication details; and<br /> </p><br /> </li><br /> <li><br /> <p><br /> any other data that you provide to us.<br /> </p><br /> </li><br /></ul><br /><ol start=\"26\"><br /> <li><br /> <p><br /> <strong>Newsletter</strong><br /> </p><br /> </li><br /></ol><br /><p><br /> We would like to provide you with updates and important information<br /> regarding our productsand services.<br /></p><br /><p><br /> Processing of personal data within this activity is being carried out for<br /> the purpose of promotion and marketing of our products and services and the<br /> following categories of personal data are processed:<br /></p><br /><ul><br /> <li><br /> <p><br /> Identification data; and<br /> </p><br /> </li><br /> <li><br /> <p><br /> Contact details; and<br /> </p><br /> </li><br /> <li><br /> <p><br /> Statistics on email delivery, open and click rates.<br /> </p><br /> </li><br /></ul><br /><ol start=\"27\"><br /> <li><br /> <p><br /> <strong>Contact us</strong><br /> </p><br /> </li><br /></ol><br /><p><br /> If you have any questions regarding our products and services, you can<br /> contact us within our website.<br /></p><br /><p><br /> Processing of personal data within this activity is being carried out for<br /> the following purposes:<br /></p><br /><ul><br /> <li><br /> <p><br /> Provision of our products and services or related information;<br /> </p><br /> </li><br /> <li><br /> <p><br /> Protection from piracy and unauthorized use of our products and<br /> services;<br /> </p><br /> </li><br /> <li><br /> <p><br /> Improvement of our products and services;<br /> </p><br /> </li><br /> <li><br /> <p><br /> Internal evidence, statistics and protection of our rights and<br /> interests;<br /> </p><br /> </li><br /> <li><br /> <p><br /> Promotion and marketing of our products and services; and<br /> </p><br /> </li><br /> <li><br /> <p><br /> Fulfillment of legal duties.<br /> </p><br /> </li><br /></ul><br /><p><br /> The following categories of personal data are processed:<br /></p><br /><ul><br /> <li><br /> <p><br /> Identification data;<br /> </p><br /> </li><br /> <li><br /> <p><br /> Contact details;<br /> </p><br /> </li><br /> <li><br /> <p><br /> Products and services usage information;<br /> </p><br /> </li><br /> <li><br /> <p><br /> Communication details; and<br /> </p><br /> </li><br /> <li><br /> <p><br /> any other data that you provide to us.<br /> </p><br /> </li><br /></ul><br /><ol start=\"28\"><br /> <li><br /> <p><br /> <strong>Schedule a meeting</strong><br /> </p><br /> </li><br /></ol><br /><p><br /> If you prefer one to one and more focused approach and you would like to<br /> discuss our products and services, you can schedule a meeting with us<br /> within our website.<br /></p><br /><p><br /> Processing of personal data within this activity is being carried out for<br /> the following purposes:<br /></p><br /><ul><br /> <li><br /> <p><br /> Provision of our products and services or related information;<br /> </p><br /> </li><br /> <li><br /> <p><br /> Sharing of contact details with local partners; and<br /> </p><br /> </li><br /> <li><br /> <p><br /> Promotion and marketing of our products and services.<br /> </p><br /> </li><br /></ul><br /><p><br /> The following categories of personal data are processed:<br /></p><br /><ul><br /> <li><br /> <p><br /> Identification data;<br /> </p><br /> </li><br /> <li><br /> <p><br /> Contact details;<br /> </p><br /> </li><br /> <li><br /> <p><br /> Communication details; and<br /> </p><br /> </li><br /> <li><br /> <p><br /> any other data that you provide to us.<br /> </p><br /> </li><br /></ul><br /><ol start=\"29\"><br /> <li><br /> <p><br /> <strong>Get a quote</strong><br /> </p><br /> </li><br /></ol><br /><p><br /> You can request an individualized pricing offer for our products and<br /> services within our website.<br /></p><br /><p><br /> Processing of personal data within this activity is being carried out for<br /> the following purposes:<br /></p><br /><ul><br /> <li><br /> <p><br /> Provision of our products and services or related information;<br /> </p><br /> </li><br /> <li><br /> <p><br /> Sharing of contact details with local partners;<br /> </p><br /> </li><br /> <li><br /> <p><br /> Internal evidence, statistics and protection of our rights and<br /> interests; and<br /> </p><br /> </li><br /> <li><br /> <p><br /> Promotion and marketing of our products and services.<br /> </p><br /> </li><br /></ul><br /><p><br /> The following categories of personal data are processed:<br /></p><br /><ul><br /> <li><br /> <p><br /> Identification data;<br /> </p><br /> </li><br /> <li><br /> <p><br /> Contact details;<br /> </p><br /> </li><br /> <li><br /> <p><br /> Communication details.<br /> </p><br /> </li><br /></ul><br /><ol start=\"30\"><br /> <li><br /> <p><br /> <strong>Contact support</strong><br /> </p><br /> </li><br /></ol><br /><p><br /> If you have any questions regarding our products and services, you can<br /> contact us within our website.<br /></p><br /><p><br /> Processing of personal data within this activity is being carried out for<br /> the following purposes:<br /></p><br /><ul><br /> <li><br /> <p><br /> Provision of our products and services or related information;<br /> </p><br /> </li><br /> <li><br /> <p><br /> Improvement of our products and services;<br /> </p><br /> </li><br /> <li><br /> <p><br /> Internal evidence, statistics and protection of our rights and<br /> interests;<br /> </p><br /> </li><br /></ul><br /><p><br /> The following categories of personal data are processed:<br /></p><br /><ul><br /> <li><br /> <p><br /> Identification data;<br /> </p><br /> </li><br /> <li><br /> <p><br /> Contact details;<br /> </p><br /> </li><br /> <li><br /> <p><br /> Products and services usage information;<br /> </p><br /> </li><br /> <li><br /> <p><br /> Communication details; and<br /> </p><br /> </li><br /> <li><br /> <p><br /> any other data that you provide to us.<br /> </p><br /> </li><br /></ul><br /><ol start=\"31\"><br /> <li><br /> <p><br /> <strong>Free trial</strong><br /> </p><br /> </li><br /></ol><br /><p><br /> You can try our products and services for free for a limited time only.<br /></p><br /><p><br /> Processing of personal data within this activity is being carried out for<br /> the following purposes:<br /></p><br /><ul><br /> <li><br /> <p><br /> Provision of our products and services or related information;<br /> </p><br /> </li><br /> <li><br /> <p><br /> Sharing of contact details with local partners;<br /> </p><br /> </li><br /> <li><br /> <p><br /> Protection from piracy and unauthorized use of our products and<br /> services;<br /> </p><br /> </li><br /> <li><br /> <p><br /> Internal evidence, statistics and protection of our rights and<br /> interests;<br /> </p><br /> </li><br /> <li><br /> <p><br /> Promotion and marketing of our products and services; and<br /> </p><br /> </li><br /> <li><br /> <p><br /> Fulfillment of legal duties.<br /> </p><br /> </li><br /></ul><br /><p><br /> The following categories of personal data are processed:<br /></p><br /><ul><br /> <li><br /> <p><br /> Identification data;<br /> </p><br /> </li><br /> <li><br /> <p><br /> Contact details;<br /> </p><br /> </li><br /> <li><br /> <p><br /> Products and services usage information; and<br /> </p><br /> </li><br /> <li><br /> <p><br /> Communication details.<br /> </p><br /> </li><br /></ul><br /><ol start=\"32\"><br /> <li><br /> <p><br /> <strong>Placing an order</strong><br /> </p><br /> </li><br /></ol><br /><p><br /> You can order our products and services on our website.<br /></p><br /><p><br /> Processing of personal data within this activity is being carried out for<br /> the following purposes:<br /></p><br /><ul><br /> <li><br /> <p><br /> Provision of our products and services or related information;<br /> </p><br /> </li><br /> <li><br /> <p><br /> Sharing of contact details with local partners;<br /> </p><br /> </li><br /> <li><br /> <p><br /> Internal evidence, statistics and protection of our rights and<br /> interests;<br /> </p><br /> </li><br /> <li><br /> <p><br /> Promotion and marketing of our products and services.<br /> </p><br /> </li><br /></ul><br /><p><br /> The following categories of personal data are processed:<br /></p><br /><ul><br /> <li><br /> <p><br /> Identification data;<br /> </p><br /> </li><br /> <li><br /> <p><br /> Contact details;<br /> </p><br /> </li><br /> <li><br /> <p><br /> Products and services usage information;<br /> </p><br /> </li><br /> <li><br /> <p><br /> Communication details; and<br /> </p><br /> </li><br /> <li><br /> <p><br /> Purchase details.<br /> </p><br /> </li><br /></ul><br /><ol start=\"33\"><br /> <li><br /> <p><br /> <a name=\"_Ref99403905\"><br /> <strong>Use</strong><br /> <strong> of data in our products</strong><br /> </a><br /> <strong> and services</strong><br /> </p><br /> </li><br /></ol><br /><p><br /> If you use any product provided to you by your organization (for example,<br /> your employer), then this organization acts as a controller of your<br /> personal data and has full control over the product you use and your<br /> personal data within this product. This may include, among others, data<br /> about usage of the product and data about your communications within the<br /> product. The same applies when we provide our services to your<br /> organization.<br /></p><br /><p><br /> As a result, processing of your personal data within these products and<br /> services is determined by your organization and its privacy policy. If you<br /> have any questions about processing of your data within these products and<br /> services or would like to exercise any rights under the data protection<br /> legislation, please contact your organization.<br /></p><br /><p><br /> Detailed information about what data are processed in our products and in<br /> connection with provisions of our services is included below. Full<br /> specification of these products and services is available on our website.<br /></p><br /><p><br /> <strong>Processing of data in our products</strong><br /></p><br /><p><br /> Our products are either cloud-based, when the product is hosted on the<br /> infrastructure we provide, or on-premises, when the product is hosted or<br /> operated on the server or devices of your organization.<br /></p><br /><p><br /> When your organization uses cloud-based products or when we provide your<br /> organization with services, we only process your personal data to perform<br /> contract about provision of products to your organization, where we act as<br /> a processor to your organization in line with concluded data processing<br /> agreement.<br /></p><br /><p><br /> When your organization uses on-premises products, we have no access to your<br /> personal data at all and the whole processing is conducted by your<br /> organization as a data controller.<br /></p><br /><p><br /> We offer the following products:<br /></p><br /><ol start=\"34\"><br /> <li><br /> <p><br /> <strong>IceWarp Suite</strong><br /> </p><br /> </li><br /></ol><br /><p><br /> Our core product consists of combination of e-mail and communication<br /> platform (email, instant messaging, video conferencing), realtime chat and<br /> collaboration platform (TeamChat) and data storage platform (FileSync),<br /> available to users on the web (WebClient), desktop (Desktop Client) and<br /> mobile (IceWarp app). Together these products process the following data:<br /></p><br /><ul><br /> <li><br /> <p><br /> Identification data;<br /> </p><br /> </li><br /> <li><br /> <p><br /> Contact details;<br /> </p><br /> </li><br /> <li><br /> <p><br /> Products and services usage information, including metadata about<br /> entry of any data into these products, metadata about sending,<br /> receiving and viewing messages and files, searches made and<br /> keywords used etc.;<br /> </p><br /> </li><br /> <li><br /> <p><br /> any other data that are entered into, uploaded into or generated by<br /> these products, including content of any e-mails, messages,<br /> calendars, tasks, contact details, shared files etc.<br /> </p><br /> </li><br /></ul><br /><ol start=\"35\"><br /> <li><br /> <p><br /> <strong>Desktop applications</strong><br /> </p><br /> </li><br /></ol><br /><p><br /> Desktop applications (Desktop Client, TeamChat Desktop, Outlook Sync,<br /> Desktop Office apps) synchronize e-mails, calendars, contacts, tasks,<br /> notes, chat content and files with IceWarp. These products process the<br /> following data:<br /></p><br /><ul><br /> <li><br /> <p><br /> Identification data;<br /> </p><br /> </li><br /> <li><br /> <p><br /> Contact details;<br /> </p><br /> </li><br /> <li><br /> <p><br /> Products and services usage information, including metadata about<br /> entry of any data into these products, metadata about sending,<br /> receiving and viewing messages and files, searches made and<br /> keywords used etc.;<br /> </p><br /> </li><br /> <li><br /> <p><br /> any other data that are entered into, uploaded into or generated by<br /> these products, including content of any e-mails, messages,<br /> calendars, tasks, contact details, shared files etc.<br /> </p><br /> </li><br /></ul><br /><ol start=\"36\"><br /> <li><br /> <p><br /> <strong>Mobile applications</strong><br /> </p><br /> </li><br /></ol><br /><p><br /> Mobile applications process the same scope of data as their desktop<br /> counterparts, with a few specifics:<br /></p><br /><ul><br /> <li><br /> <p><br /> Products and services usage information may include metadata about<br /> the mobile device, phone number, IMEI, application diagnostics<br /> data, crash data and other telemetry data if you choose to provide<br /> feedback on your usage of the app;<br /> </p><br /> </li><br /> <li><br /> <p><br /> Products and services usage information may include metadata about<br /> authorizations and logins into applications (Authenticator app);<br /> </p><br /> </li><br /> <li><br /> <p><br /> Products and services usage information may include location data<br /> (IceChat app).<br /> </p><br /> </li><br /> <li><br /> <p><br /> any other data that are entered into, uploaded into or generated by<br /> these apps may include content stored on the device such as photos<br /> and files (IceChat app, IceWarp app).<br /> </p><br /> </li><br /></ul><br /><p><br /> <strong>Processing of data in our cloud micro</strong><br /> <strong>-</strong><br /> <strong>services</strong><br /></p><br /><p><br /> We also offer single-purpose cloud services called micro-services, which<br /> are hosted on infrastructure provided by IceWarp. Micro-services are<br /> available both to cloud and on-premise customers.<br /></p><br /><p><br /> In relation to the data processed on our infrastructure, we only process<br /> your personal data to perform contract about provision of products to your<br /> organization, where we act as a processor to your organization in line with<br /> concluded data processing agreement (applies to cloud customers and to<br /> on-premise customers using Recordings and Dashboard).<br /></p><br /><p><br /> In relation to the use of micro-services (other than Recordings and<br /> Dashboard) by on-premise customers, no data processing takes place as these<br /> micro-services act as a runtime environment only. All data remains stored<br /> on the server of your organization or devices provided by your<br /> organization.<br /></p><br /><p><br /> We offer the following micro-services:<br /></p><br /><ol start=\"37\"><br /> <li><br /> <p><br /> <strong>Conferences</strong><br /> </p><br /> </li><br /></ol><br /><p><br /> Our Conferences micro-service allows for secure video conferencing that<br /> runs in the browser, without installing anything on the user devices.<br /> Features like screensharing, real-time chat or password protection of<br /> meetings are included. This micro-service processes the following data:<br /></p><br /><ul><br /> <li><br /> <p><br /> Identification data;<br /> </p><br /> </li><br /> <li><br /> <p><br /> Contact details;<br /> </p><br /> </li><br /> <li><br /> <p><br /> Products and services usage information, including metadata about<br /> entry of any data into this micro-service, metadata about any<br /> conferences held, metadata about sending, receiving and viewing<br /> messages etc.;<br /> </p><br /> </li><br /> <li><br /> <p><br /> any other data that are entered into, uploaded into or generated by<br /> this micro-service, including content of any conference calls,<br /> messages, shared files, shared screens etc.<br /> </p><br /> </li><br /></ul><br /><ol start=\"38\"><br /> <li><br /> <p><br /> <strong>Recordings</strong><br /> </p><br /> </li><br /></ol><br /><p><br /> Recordings micro-service allows for recording of any video conference held<br /> and storing it on our cloud. Any person making these recordings is<br /> responsible for further processing of these recordings, including the<br /> obligation to inform and obtain consent of meeting attendees with the fact<br /> that the conference session will be recorded, stored and/or disseminated.<br /></p><br /><p><br /> If your organization (user of our on-premise products or cloud services)<br /> selects to use Recordings micro-service and store them in the cloud, it<br /> becomes a party to data processing agreement of the storage provider for<br /> Recordings micro-service listed in Section F.<br /></p><br /><ol start=\"39\"><br /> <li><br /> <p><br /> <strong>Documents</strong><br /> </p><br /> </li><br /></ol><br /><p><br /> Our Documents micro-service allows creation, modification and sharing of<br /> documents, spreadsheets and presentations in the browser. Documents<br /> micro-service also enables collaboration of users within organization in<br /> real-time. This micro-service processes the following data:<br /></p><br /><ul><br /> <li><br /> <p><br /> Identification data;<br /> </p><br /> </li><br /> <li><br /> <p><br /> Contact details;<br /> </p><br /> </li><br /> <li><br /> <p><br /> Products and services usage information, including metadata about<br /> entry of any data into this micro-service, metadata about any<br /> documents created and their modifications, metadata about<br /> cooperation on documents and sharing these documents;<br /> </p><br /> </li><br /> <li><br /> <p><br /> any other data that are entered into, uploaded into or generated by<br /> this micro-service, including content of any documents, including<br /> any comments and reviews etc.<br /> </p><br /> </li><br /></ul><br /><ol start=\"40\"><br /> <li><br /> <p><br /> <strong>Antivirus</strong><br /> </p><br /> </li><br /></ol><br /><p><br /> Our Antivirus micro-service provides multi-vendor document and attachment<br /> security by comparing anonymous file signatures with a global database of<br /> previously scanned file signatures which is stored in the cloud. Unknown<br /> files are securely uploaded to the service, scanned and deleted. This<br /> micro-service processes the following data:<br /></p><br /><ul><br /> <li><br /> <p><br /> Identification data;<br /> </p><br /> </li><br /> <li><br /> <p><br /> Contact details;<br /> </p><br /> </li><br /> <li><br /> <p><br /> Products and services usage information, including metadata about<br /> entry of any data into this micro-service, metadata about any<br /> documents uploaded and scanned, metadata about detection of<br /> malicious code in the documents;<br /> </p><br /> </li><br /> <li><br /> <p><br /> any other data that are entered into, uploaded into or generated by<br /> this micro-service, including content of any documents.<br /> </p><br /> </li><br /></ul><br /><ol start=\"41\"><br /> <li><br /> <p><br /> <strong>Preview</strong><br /> </p><br /> </li><br /></ol><br /><p><br /> The Preview micro-service offloads the processing of file/media/document<br /> previews from your server into the cloud. This allows to present a<br /> glanceable version of the document before the user opens it. Supported<br /> files are securely uploaded to the service, transformed into a thumbnail<br /> and deleted. This micro-service processes the following data:<br /></p><br /><ul><br /> <li><br /> <p><br /> Identification data;<br /> </p><br /> </li><br /> <li><br /> <p><br /> Contact details;<br /> </p><br /> </li><br /> <li><br /> <p><br /> Products and services usage information, including metadata about<br /> entry of any data into this micro-service, metadata about any files<br /> uploaded, metadata about the format of the original document and<br /> the resulting thumbnail;<br /> </p><br /> </li><br /> <li><br /> <p><br /> any other data that are entered into, uploaded into or generated by<br /> this micro-service, including content of any documents.<br /> </p><br /> </li><br /></ul><br /><ol start=\"42\"><br /> <li><br /> <p><br /> <strong>Shortener</strong><br /> </p><br /> </li><br /></ol><br /><p><br /> The Shortener service makes sharing files easier by providing a short<br /> version of a file's web address. The service stores original URL, the<br /> resulting short URL and each time the short link is accessed, it records<br /> the time and IP address used to access it, providing the user with file<br /> open statistics as well as geographical location of the file's recipient.<br /> This micro-service processes the following data:<br /></p><br /><ul><br /> <li><br /> <p><br /> Identification data;<br /> </p><br /> </li><br /> <li><br /> <p><br /> Contact details;<br /> </p><br /> </li><br /> <li><br /> <p><br /> IP Adress(es) used to access the short link;<br /> </p><br /> </li><br /> <li><br /> <p><br /> Identification of devices used to access the short link;<br /> </p><br /> </li><br /> <li><br /> <p><br /> Products and services usage information, including metadata about<br /> usage of this micro-service, metadata about any links shortened,<br /> metadata about the linked files;<br /> </p><br /> </li><br /></ul><br /><ol start=\"43\"><br /> <li><br /> <p><br /> <strong>Dashboard</strong><br /> </p><br /> </li><br /></ol><br /><p><br /> The Dashboard centralizes the most vital information for the user on a<br /> dedicated interactive panel. The micro-service stores and displays the<br /> user's Dashboard settings, background image and notes data. This<br /> micro-service processes the following data:<br /></p><br /><ul><br /> <li><br /> <p><br /> Identification data;<br /> </p><br /> </li><br /> <li><br /> <p><br /> Contact details;<br /> </p><br /> </li><br /> <li><br /> <p><br /> Notes;<br /> </p><br /> </li><br /> <li><br /> <p><br /> Pinnned items (files, teamchat threads, recordings and so on);<br /> </p><br /> </li><br /> <li><br /> <p><br /> Products and services usage information, including metadata about<br /> entry of any data into this micro-service, metadata about any<br /> pinned items, metadata about the user settings of the interface;<br /> </p><br /> </li><br /> <li><br /> <p><br /> any other data that are entered into, uploaded into or generated by<br /> this micro-service, including content of any documents.<br /> </p><br /> </li><br /></ul><br /><p><br /> <strong>Processing of data </strong><br /> <strong>when providing</strong><br /> <strong> </strong><br /> <strong>professional </strong><br /> <strong>services</strong><br /></p><br /><p><br /> When we provide our services, we in some cases need to process your<br /> personal data on behalf of your organization.<br /></p><br /><p><br /> In cases where we process data as a part of the service, i.e. in case of<br /> Migration service, where we process all the data that are migrated to or<br /> from our products, we act as a processor to your organization in line with<br /> concluded data processing agreement.<br /></p><br /><p><br /> In other cases, we have generally no access to data and do not process data<br /> as a part of the service, but provision of the service may result in an<br /> ad-hoc or incidental access to data. In these cases, we act as a person<br /> with access to personal data under the authority of the controller, i.e.<br /> your organization. This applies in case of our remaining services, i.e.<br /> Deployment, Upgrades, Trainings, Consulting, Health Check, Support<br /> (including SLA Subscription), Managed Services, Monitoring, Custom<br /> Development and Custom Services.<br /></p><br /><ol start=\"44\"><br /> <li><br /> <p><br /> <strong>Changes to this Privacy Policy</strong><br /> </p><br /> </li><br /></ol><br /><p><br /> This Privacy Policy is current as of January 2, 2023. We may change this<br /> Privacy Policy from time to time, so please be sure to check back<br /> periodically. We will post any changes to this Privacy Policy on our<br /> website. These changes will be effective immediately for new users and will<br /> become effective for existing users through continued use of the<br /> products/services after the effective date of the posted change. If we make<br /> any changes to this Privacy Policy that materially affect our practices<br /> with regard to the personal information we have previously collected from<br /> you, we will endeavor to provide you with an advance notice of such change<br /> by highlighting the change on our website. If you do not approve the<br /> changes to our use of your personal information, you should notify us to<br /> deactivate your account with us and erase your data.<br /></p><br /><ol start=\"45\"><br /> <li><br /> <p><br /> <strong>Contact our Data Processing Officer</strong><br /> </p><br /> </li><br /></ol><br /><p><br /> If you have any questions about this Privacy Policy or Our Data Processing<br /> Agreement or any of our activaties related to your personal information,<br />please contact our Data Protection Officer at <a href=\"\" title=\"\"><u>dpo@icewarp.com</u></a>. You may also write to us at<br /> the following address:<br /></p><br /><p><br /> IceWarp Limited<br /></p><br /><p><br /> Attn: IceWarp Data Protection Officer<br /></p><br /><p><br /> P.O.Box 50184<br /></p><br /><p><br /> 3601 Limassol<br /></p><br /><p><br /> Cyprus<br /></p>
<p><br /> <strong>IceWarp Privacy Policy </strong><br /></p><br /><p><br /> IceWarp considers the responsible collection, use and confidentiality of<br /> collected personal data to be of the utmost importance in enabling the<br /> Internet to reach its full potential. At the same time, we believe privacy<br /> and trust to be the cornerstone of our operating philosophy. Therefore, our<br /> goal is to work to combine the best of Internet technology with personal<br /> privacy to deliver products, services and information of interest to each<br /> user in a way which protects rights and privacy of each individual.<br /></p><br /><p><br /> We have prepared this overview of the most important aspects of personal<br /> data processing so we can provide you with information about how and why we<br /> process your personal data, as well as inform you about your rights and the<br /> way you can excercise them.<br /></p><br /><p><br /> We encourage you to get acquainted with this information carefully. If you<br /> have any questions, you can contact us at any time using the contact<br /> details at the bottom of this page.<br /></p><br /><p><br /> The terms “We”, “Us”,” Our” mean IceWarp Limited, Georgiou Gennadiou 43,<br /> 3041 Limassol, Cyprus, and includes other companies of our group. The terms<br /> “you” and “your” refer to You, as a user of our Services, customer<br /> purchasing our Products or visitor of our Website. The term “personal data”<br /> refers to all information relating to an identified or identifiable natural<br /> person (hereinafter referred to as “data subject”), both in the in the<br /> sense of the European General Data Protection Regulation (“GDPR”).<br /></p><br /><p><br /> This Privacy Policy and the same level of protection is applicable to all<br /> data subjects regardless of their location and across all companies in our<br /> group. We may also share personal data outside of our group to another<br /> party indicated in this policy, along with the limited purpose for which we<br /> provide them access to your data (if they act as Processors). In few cases,<br /> we may transfer your data to external partners who help us deliver the<br /> Products and Services and who act as Controllers. In such cases, please<br /> refer to privacy policies of the external partners that would become<br /> applicable to Your data.<br /></p><br /><ol><br /> <li><br /> <p><br /> <strong>Content</strong><br /> <strong> of this Privacy Policy</strong><br /> </p><br /> </li><br /></ol><br /><p><br /> Our goal is to make our data processing and this Privacy Policy as<br /> transparent as possible. To achieve that, we prepared a brief summary of<br /> what is included in this document.<br /></p><br /><p><br /> First of all, we present our commitment to data security (see Section B)<br /> and declare that we don't profit from your data (Section C) and focus on<br /> specifying the categories of personal data that we process (see Section D).<br /> To make these categories more clear and understandable, we added some<br /> examples of personal data that may be involved.<br /></p><br /><p><br /> Then we name all of the purposes for which the processing is being<br /> conducted, with corresponding and specified legal basis and defined period<br /> of the processing (see Section E).<br /></p><br /><p><br /> We then describe who we share your data with and how (see Section F). You<br /> as a data subject have your rights regarding the processing of your data.<br /> If you need to remind yourself of all of them and a of a way how to<br /> excersise them, have a look at Section G.<br /></p><br /><p><br /> As our website (including other forms of our web presentation) consists of<br /> many features that you as a visitor or our customer may use, we made a list<br /> of those features (activities), and added some important information<br /> regarding the processing of your personal data related to those activities,<br /> so you can easily find what you are looking for (see Section H). The<br /> description of our use of cookies and other tracking technologies is<br /> included in our separate <a href="" title=""><u>Cookies Policy</u></a>.<br /></p><br /><p><br /> We also describe how data are processed within each of our products and<br /> services (see Section I).<br /></p><br /><ol start="2"><br /> <li><br /> <p><br /> <a name="_Ref99642211"><br /> <strong>Our commitment to data security</strong><br /> </a><br /> </p><br /> </li><br /></ol><br /><p><br /> We are concerned about the security of information. To prevent unauthorized<br /> access or disclosure, maintain data accuracy, and ensure the appropriate<br /> use of information, we have put in place reasonable physical, technical,<br /> and managerial procedures to safeguard and secure the information we<br /> collect online. We use encryption technology whenever it's technically<br /> feasible, and always for collecting or transferring sensitive data, such as<br /> credit card information.<br /></p><br /><ol><br /> <li><br /> <p><br /> <a name="_Ref100748272"><br /> <strong>Our commitment to fair business practices</strong><br /> </a><br /> </p><br /> </li><br /></ol><br /><p><br /> We will not sell, give or share any personal data collected through our<br /> products and services to any other third party, or for any purpose not<br /> specified in this Privacy Policy. We maintain the list of our direct<br /> processors in Section F current, though these use further sub-processors we<br /> cannot all list here. The list of purposes for data collection found in<br /> Section E is final.<br /></p><br /><p><br /> As a responsible company, we don't engage in profiling and automatic<br /> decision making, and never share your data to other parties that may do so.<br /></p><br /><ol start="2"><br /> <li><br /> <p><br /> <a name="_Ref99642231"><br /> <strong>Personal data we collect</strong><br /> </a><br /> </p><br /> </li><br /></ol><br /><p><br /> We are processing personal data that we have divided into several<br /> categories:<br /></p><br /><ul><br /> <li><br /> <p><br /> <strong>Identification data</strong><br /> , such as first name, family name, or username if you created or<br /> were assigned one. This data is important for the proper operation<br /> of our products and services and to address you by your name.<br /> </p><br /> </li><br /> <li><br /> <p><br /> <strong>Contact details</strong><br /> , such as street address, phone number and in particular, an e-mail<br /> address. This is necessary for communication with you and operation<br /> of some of our products and services.<br /> </p><br /> </li><br /> <li><br /> <p><br /> <a name="_Hlk882203"><br /> <strong>Purchase details</strong><br /> , such as order ID, payment method, invoices and purchase<br /> orders etc.<br /> </a><br /> </p><br /> </li><br /> <li><br /> <p><br /> <strong>Communication details</strong><br /> , i.e. information about communication with you, such as emails,<br /> call recordings, project and deal related documents.<br /> </p><br /> </li><br /> <li><br /> <p><br /> <strong>Website usage information, </strong><br /> i.e. information regarding the traffic on our website and your<br /> behavior on our website, such as your IP address, HTTP protocol<br /> logs obtained through your computer, phone or tablet used to access<br /> the website.<br /> </p><br /> </li><br /> <li><br /> <p><br /> <strong>Information from cookies</strong><br /> , i.e. information from cookies and other tracking technologies we<br /> use. For more information on the use of cookies and similar<br />technologies, please see our <a href="" title=""><u>Cookie Policy</u></a>.<br /> </p><br /> </li><br /> <li><br /> <p><br /> <strong>Products and services usage information</strong><br /> , i.e. information about the use of our products and services, such<br /> as records of access to our products, indentification of your<br /> computer, its IP address or hostname, validation of the license,<br /> number and version of licences used, ordering details, etc.<br /> </p><br /> </li><br /></ul><br /><ol start="3"><br /> <li><br /> <p><br /> <a name="_Ref99642256"><br /> <strong>Reasons for data processing</strong><br /> </a><br /> </p><br /> </li><br /></ol><br /><p><br /> The privacy of each user is of primary importance to us. Their personal<br /> data, the categories of which are described in more detail in the previous<br /> chapter, may be processed by IceWarp as a controller, for the purposes of<br /> the processing specified below on the specified legal basis, for a limited<br /> period of time and only to a defined extent.<br /></p><br /><p><br /> In the first part of this chapter, we describe processing of your data<br /> connected with sale and provision of our products and services. In the<br /> second part, we then describe processing connected with use of our website.<br /></p><br /><p><br /> <strong><br /> Processing connected with sale and provision of our products<br /> </strong><br /> <strong>and services</strong><br /></p><br /><ol start="4"><br /> <li><br /> <p><br /> <strong>Provision </strong><br /> <strong>of</strong><br /> <strong> our </strong><br /> <strong>products and services</strong><br /> <strong> or related information</strong><br /> </p><br /> </li><br /></ol><br /><p><br /> We may collect personal data required to provide you with our products and<br /> services and to interact with you as a customer or customer representative,<br /> especially when you:<br /></p><br /><ul><br /> <li><br /> <p><br /> register the product or service;<br /> </p><br /> </li><br /> <li><br /> <p><br /> register for our reseller program;<br /> </p><br /> </li><br /> <li><br /> <p><br /> contact us for help or to get additional information;<br /> </p><br /> </li><br /> <li><br /> <p><br /> use our customer support;<br /> </p><br /> </li><br /> <li><br /> <p><br /> attend online meetings or events; or<br /> </p><br /> </li><br /> <li><br /> <p><br /> place your order.<br /> </p><br /> </li><br /></ul><br /><p><br /> The following categories of personal data are processed for this purpose:<br /></p><br /><ul><br /> <li><br /> <p><br /> Identification data;<br /> </p><br /> </li><br /> <li><br /> <p><br /> Contact details;<br /> </p><br /> </li><br /> <li><br /> <p><br /> Website usage information;<br /> </p><br /> </li><br /> <li><br /> <p><br /> Products and services usage information;<br /> </p><br /> </li><br /> <li><br /> <p><br /> Purchase details; and<br /> </p><br /> </li><br /> <li><br /> <p><br /> Communication details.<br /> <br/><br /> <br/><br /> We may also transfer your personal data to external providers who<br /> help us process your payments for the products and services you<br /> ordered. Please refer to their privacy policies for details on how<br /> your payment information and other data are handled:<br /> </p><br /> </li><br /> <li><br /> <p><br /> PayPal Inc.<br /> </p><br /> </li><br /> <li><br /> <p><br /> Verifone Payments B.V, Avangate Inc. or any of their affiliates<br /> </p><br /> </li><br /></ul><br /><p><br /> The legal basis for this data processing is performance of contract between<br /> you and us and the necessity to take steps at your request prior to<br /> entering into a contract, or if you are not a direct party to this<br /> contract, our legitimate interest on performing any concluded contract.<br /></p><br /><p><br /> Data are processed for the term of the concluded contract and the<br /> fulfillment of the obligations under this contract or for 3 years from the<br /> collection of the data, if no contract is concluded.<br /></p><br /><ol start="3"><br /> <li><br /> <p><br /> <strong>Sharing of contact details with local partners</strong><br /> </p><br /> </li><br /></ol><br /><p><br /> If you request provision of products or services in the country where our<br /> local partners (resellers, distributors) are active, we may share your<br /> personal data with local partner, who will contact you with offer of our<br /> products and services.<br /></p><br /><p><br /> The following categories of personal data are processed for this purpose:<br /></p><br /><ul><br /> <li><br /> <p><br /> Identification data;<br /> </p><br /> </li><br /> <li><br /> <p><br /> Contact details; and<br /> </p><br /> </li><br /> <li><br /> <p><br /> Products and services usage information (if applicable);<br /> </p><br /> </li><br /> <li><br /> <p><br /> Communication details; and<br /> </p><br /> </li><br /> <li><br /> <p><br /> Purchase details (if applicable).<br /> </p><br /> </li><br /></ul><br /><p><br /> The legal basis for this data processing is performance of contract between<br /> you and us, which subject is ensuring access to our products or services<br /> via our partner, and the necessity to take steps at your request prior to<br /> entering into a contract, or if you are not a direct party to this<br /> contract, our legitimate interest on performing the contract on ensuring<br /> access to our products or services via our partner.<br /></p><br /><p><br /> Data are processed untill the transfer of data is completed, usually for no<br /> more than 1 working day.<br /></p><br /><p><br /> The current list of our partners is available at:<br /> <a href="" title=""><br /> <u>https://www.icewarp.com/partner/find-partner/</u><br /> </a><br /> . These partners will process your data as separate data controllers.<br /></p><br /><ol start="5"><br /> <li><br /> <p><br /> <strong><br /> Protection from piracy and unauthorized use of our<br /> </strong><br /> <strong>products and services</strong><br /> </p><br /> </li><br /></ol><br /><p><br /> We may process your personal data in order to protect ourselves from piracy<br /> and unauthorized and unlawful use of our products and services in order to<br /> ensure the safe use of our products and services.<br /></p><br /><p><br /> The following categories of personal data are processed for this purpose:<br /></p><br /><ul><br /> <li><br /> <p><br /> Identification data;<br /> </p><br /> </li><br /> <li><br /> <p><br /> Contact details;<br /> </p><br /> </li><br /> <li><br /> <p><br /> Website usage information;<br /> </p><br /> </li><br /> <li><br /> <p><br /> Products and services usage information where applicable; and<br /> </p><br /> </li><br /> <li><br /> <p><br /> Communication details;<br /> </p><br /> </li><br /></ul><br /><p><br /> The legal basis for this data processing is our legitimate interest in<br /> protection from piracy and unauthorized use of our products and services.<br /></p><br /><p><br /> Data are processed for a maximum of 10 years after termination of the<br /> concluded contract or for 3 years from the collection of the data, if no<br /> contract is concluded.<br /></p><br /><ol start="6"><br /> <li><br /> <p><br /> <strong>Improvement of our </strong><br /> <strong>products and services</strong><br /> </p><br /> </li><br /></ol><br /><p><br /> We may process personal data on how you use our products and services, what<br /> functionality you use the most etc., so that we can better understand and<br /> follow the trends in the development of the use of these products and<br /> services, so we can improve and further develop them to your satisfaction,<br /> especially when you:<br /></p><br /><ul><br /> <li><br /> <p><br /> participate in our beta testing program;<br /> </p><br /> </li><br /> <li><br /> <p><br /> submit crash analytic data through a user application; and<br /> </p><br /> </li><br /> <li><br /> <p><br /> contact us for help and attach application or service logs.<br /> </p><br /> </li><br /></ul><br /><p><br /> The following categories of personal data are processed for this purpose:<br /></p><br /><ul><br /> <li><br /> <p><br /> Identification data;<br /> </p><br /> </li><br /> <li><br /> <p><br /> Contact details;<br /> </p><br /> </li><br /> <li><br /> <p><br /> Website usage information;<br /> </p><br /> </li><br /> <li><br /> <p><br /> Products and services usage information; and<br /> </p><br /> </li><br /> <li><br /> <p><br /> Communication details;<br /> </p><br /> </li><br /></ul><br /><p><br /> The legal basis for this data processing is our legitimate interest in<br /> improving our products and services. Data are processed for a maximum<br /> period of 3 years.<br /></p><br /><p><br /> We may use anonymous usage statistics collected through WebClient telemetry<br /> unless you opt out from providing telemetry data during the product<br /> installation or upgrade. We never collect any personal data with such<br /> statistics.<br /></p><br /><ol start="7"><br /> <li><br /> <p><br /> <strong>Internal evidence</strong><br /> <strong>, statistics</strong><br /> <strong> and protection of our rights and interests</strong><br /> </p><br /> </li><br /></ol><br /><p><br /> We may process your personal data in order to protect our legal claims in<br /> general. We may also use your data for the purposes of generating<br /> statistical reports or records to have an evidence that a payment has been<br /> made for the products and services or that you only have access to a<br /> particular product or service for a certain period of time, or that you can<br /> try our products and services just for a limited time.<br /></p><br /><p><br /> The following categories of personal data are processed for this purpose:<br /></p><br /><ul><br /> <li><br /> <p><br /> Identification data;<br /> </p><br /> </li><br /> <li><br /> <p><br /> Contact details;<br /> </p><br /> </li><br /> <li><br /> <p><br /> Website usage information;<br /> </p><br /> </li><br /> <li><br /> <p><br /> Products and services usage information;<br /> </p><br /> </li><br /> <li><br /> <p><br /> <a name="OLE_LINK1"></a><br /> <a name="OLE_LINK2">Purchase details</a><br /> ; and<br /> </p><br /> </li><br /> <li><br /> <p><br /> Communication details;<br /> </p><br /> </li><br /></ul><br /><p><br /> The legal basis for this data processing is our legitimate interest in<br /> protection of our legal claims. Data are processed for a maximum of 16<br /> years after termination of the concluded contract with you.<br /></p><br /><ol start="8"><br /> <li><br /> <p><br /> <strong>Promotion and marketing of our </strong><br /> <strong>products and services</strong><br /> </p><br /> </li><br /></ol><br /><p><br /> We may use data you provided throughout the evaluation, registration or<br /> purchase of our products and services to inform you of our other products<br /> and services and send you:<br /></p><br /><ul><br /> <li><br /> <p><br /> Offers to upgrade or cross-upgrade;<br /> </p><br /> </li><br /> <li><br /> <p><br /> Offers to add features which you don’t have;<br /> </p><br /> </li><br /> <li><br /> <p><br /> News about the product or service;<br /> </p><br /> </li><br /> <li><br /> <p><br /> New version announcements;<br /> </p><br /> </li><br /> <li><br /> <p><br /> Service alerts; and<br /> </p><br /> </li><br /> <li><br /> <p><br /> Payment reminders.<br /> </p><br /> </li><br /></ul><br /><p><br /> The following categories of personal data are processed for this purpose:<br /></p><br /><ul><br /> <li><br /> <p><br /> Identification data;<br /> </p><br /> </li><br /> <li><br /> <p><br /> Contact details;<br /> </p><br /> </li><br /> <li><br /> <p><br /> Website usage information;<br /> </p><br /> </li><br /> <li><br /> <p><br /> Products and services usage information; and<br /> </p><br /> </li><br /> <li><br /> <p><br /> Communication details;<br /> </p><br /> </li><br /></ul><br /><p><br /> The legal basis for this data processing is our legitimate interest in<br /> promotion of our products and services. Data are processed for a maximum of<br /> 6 months after termination of the concluded contract with you.<br /></p><br /><p><br /> Other than objecting to the processing for marketing purposes (see F.7),<br /> you can anytime opt-out of receiving any newsletters using Unsubscribe<br /> links provided in the footer of each message, and in such case we will<br /> withdraw from all processing under this section.<br /></p><br /><ol start="9"><br /> <li><br /> <p><br /> <strong>Fulfillment of legal duties</strong><br /> </p><br /> </li><br /></ol><br /><p><br /> We may also process your personal data in order to fulfill the legal<br /> obligations that apply to us, especially in the tax area. We also need to<br /> be ready to cooperate with public authorities if required by law.<br /></p><br /><p><br /> The following categories of personal data are processed for this purpose:<br /></p><br /><ul><br /> <li><br /> <p><br /> Identification data;<br /> </p><br /> </li><br /> <li><br /> <p><br /> Contact details;<br /> </p><br /> </li><br /> <li><br /> <p><br /> Website usage information;<br /> </p><br /> </li><br /> <li><br /> <p><br /> Purchase details;<br /> </p><br /> </li><br /> <li><br /> <p><br /> Products and services usage information; and<br /> </p><br /> </li><br /> <li><br /> <p><br /> Communication details;<br /> </p><br /> </li><br /></ul><br /><p><br /> The legal basis for this data processing is our compliance with our legal<br /> obligations. Data are processed for the periods determined by the law.<br /></p><br /><p><br /> <strong>Processing connected with usage of </strong><br /> <strong>website</strong><br /></p><br /><ol start="10"><br /> <li><br /> <p><br /> <strong>Operation of </strong><br /> <strong>the </strong><br /> <strong>website</strong><br /> <strong> and its security</strong><br /> </p><br /> </li><br /></ol><br /><p><br /> We process your Website usage information and Information from cookies,<br /> which are necessary for operation of website, including presentation,<br /> functionality of the website and ensuring your safety. Within this purpose,<br /> we identify you as a visitor during the web browsing or during repeated<br /> logins on our website. The legal basis for such processing is our<br /> legitimate interest on due functionality and operation of our website.<br /></p><br /><p><br /> We generally retain your personal data for up to 2 years after your visit<br /> to our website.<br /></p><br /><ol start="11"><br /> <li><br /> <p><br /> <strong>Customization of </strong><br /> <strong>website</strong><br /> <strong> (preferences)</strong><br /> </p><br /> </li><br /></ol><br /><p><br /> We process your Website usage information to keep your preferences and<br /> customize website. We can than simplify browsing of the website four you.<br /> For this purpose, we customize website – location, language choices and<br /> your device to your preferences. The legal basis for processing Information<br /> about usage of website is our legitimate interest on customization of<br /> website to preferences of customers. We generally retain your personal data<br /> for up to 2 years after your visit of our website.<br /></p><br /><p><br /> With your consent, we also process Information from cookies, which are<br /> necessary for customization of website (preferential cookies), while your<br /> data may also be transferred to third parties. The legal basis for<br /> processing here is therefore your consent, given through the Cookies<br /> Sidebar. We retain your data for the duration of your consent but in any<br /> case, no longer than 2 years from receiving your consent.<br /></p><br /><ol start="12"><br /> <li><br /> <p><br /> <strong>Analysis of visits of </strong><br /> <strong>website</strong><br /> <strong> (</strong><br /> <strong>analytics</strong><br /> <strong>)</strong><br /> </p><br /> </li><br /></ol><br /><p><br /> Our processing of your Website usage information is necessary for<br /> understanding the way in which visitors use our website. Within this<br /> purpose, we monitor traffic on our website, optimize our website, ensure<br /> the security of your data and make the website more seamless and<br /> user-friendly. The legal basis for processing Information about usage of<br /> website is our legitimate interest on gathering information about usage of<br /> our web for its further improvement. We generally retain your personal data<br /> for up to 2 years after yours visit of our website.<br /></p><br /><p><br /> With your consent, we also process Information from cookies, which is<br /> necessary for analysis of visits of our website (statistical analytical<br /> cookies), while your data may also be transferred to third parties. We<br /> process your data based on your consent, which you gave to us through the<br /> Cookies Sidebar. We retain your data for the duration of your consent but<br /> in any case, no longer than 2 years from receiving your consent.<br /></p><br /><ol start="13"><br /> <li><br /> <p><br /> <strong>Promotion and marketing on our </strong><br /> <strong>website</strong><br /> <strong> (marketing)</strong><br /> </p><br /> </li><br /></ol><br /><p><br /> We process your Website usage information as necessary to gather<br /> information about your personal preferences to show relevant advertisement.<br /> Within this purpose, we promote and market products and services on the<br /> website and show you marketing communication related to products and<br /> services you expressed your interest in and promote our brand through<br /> online promotion. The legal basis for processing Information about usage of<br /> website is our legitimate interest on promotion of the sale of our products<br /> and services. We generally retain your personal data for up to 2 years<br /> after yours visit to our website.<br /></p><br /><p><br /> With your consent, we also process Information from cookies, which are<br /> necessary for targeting and showing our advertisement (marketing cookies),<br /> while your data may also be transferred to third parties. The legal basis<br /> for processing here is therefore your consent, given through the Cookies<br /> Sidebar. We retain your data for the duration of your consent but in any<br /> case, no longer than 2 years from receiving your consent.<br /></p><br /><ol start="14"><br /> <li><br /> <p><br /> <a name="_Ref1140326"></a><br /> <a name="_Ref100748354"><strong>Sharing</strong></a><br /> <strong> of your data</strong><br /> </p><br /> </li><br /></ol><br /><p><br /> We are the data controller. This means that we determine the above-defined<br /> purposes for which we collect your personal data, specify the processing of<br /> your data and are responsible for its proper performance. We may share your<br /> personal data with other companies in the IceWarp group.<br /></p><br /><p><br /> If you request our products or services, we may also transfer your personal<br /> data to a local partner as a data controller, as described above within the<br /> purpose “Sharing of contact details with local partners”.<br /></p><br /><p><br /> Furthermore, we may share your personal data with certain third parties.<br /> They mostly help us provide you with our products and services. They act as<br /> data processors and will not use any of your personal data for other<br /> purposes than for the above mentioned.<br /></p><br /><p><br /> Your personal data may also be shared with other entities, such as social<br /> networks, if we have obtained your consent to do so.<br /></p><br /><p><br /> In addition to the above mentioned, we may share your personal data with<br /> representatives of your company, which acts as a controller.<br /></p><br /><p><br /> We may share your personal data with certain third parties as other<br /> controllers if we are obliged to share them under applicable legislation<br /> (especially with tax authorities or with other government bodies exercising<br /> their statutory powers) or if such sharing of your personal data is<br /> necessary to achieve the purposes defined above, especially the purpose of<br /> "Fulfilment" of legal duties (for example with government bodies or with<br /> parties harmed by your illegal acts, if applicable).<br /></p><br /><p><br /> We also share your personal data with third parties acting as data<br /> controllers who help us process your payments, as described within the<br /> purpose “Provision of our products and services or related information”.<br /></p><br /><p><br /> If we share your personal data to processors or controllers in the third<br /> countries, we do so only if there is a decision from the European<br /> Commission that a certain country outside the EU/EEA ensures an adequate<br /> level of protection, including where the processors or controllers have<br /> taken appropriate protection measures, for example Binding Corporate Rules<br /> (BCR) or Standard Contractual Clauses (SCC).<br /></p><br /><p><br /> Below is a non-exhaustive list of third party processors who safeguard your<br /> personal information:<br /></p><br /><ul><br /> <li><br /> <p><br /> ZenDesk Inc. (USA) (web-based ticketing system for provision of<br /> support services)<br /> </p><br /> </li><br /> <li><br /> <p><br /> The Rocket Science Group LLC (USA) (sending of newsletters and<br /> service alerts)<br /> </p><br /> </li><br /> <li><br /> <p><br /> Salesforce.com Inc. (USA) (business information and contact<br /> management)<br /> </p><br /> </li><br /> <li><br /> <p><br /> Google Ireland Limited (Ireland) (online advertising and visitor<br /> analytics)<br /> </p><br /> </li><br /> <li><br /> <p><br /> AppToCloud Services s.r.o. (Czechia) (IaaS provisioning &<br /> management)<br /> </p><br /> </li><br /> <li><br /> <p><br /> R&D Unlimited Company (Ireland)/Intercom (website chat)<br /> </p><br /> </li><br /> <li><br /> <p><br /> Amazon Web Services Inc. (USA) (storage provider for Recordings<br /> micro-service)<br /> </p><br /> </li><br /></ul><br /><ol start="15"><br /> <li><br /> <p><br /> <a name="_Ref99642278"><br /> <strong>Your rights</strong><br /> <strong> connected with processing</strong><br /> </a><br /> </p><br /> </li><br /></ol><br /><p><br /> We have some specific rights and obligations when we process your personal<br /> data as a data controller, but you have some rights as well. You may have<br /> the right to: (i) request access to your personal data; (ii) withdraw your<br /> consent; (iii) request rectification of your personal data; (iv) request<br /> erasure of your personal data; (v) request a restriction on the processing<br /> of your personal data; (vi) request personal data portability; (vii) object<br /> to the processing of your personal data; or (viii) file a complaint.<br /></p><br /><p><br /> In all matters relating to the processing of your personal data, whether it<br /> be a question, the exercise of rights, filing a complaint, or anything<br />else, you can contact our data protection officer by email at <a href="" title=""><u>privacy@icewarp.com</u></a>. You may alco contact<br />our data protection officer at <a href="" title=""><u>dpo@icewarp.com</u></a>.<br /></p><br /><p><br /> Your request will be processed without undue delay, but within a maximum<br /> period of one month. In exceptional cases, especially due to the complexity<br /> of your request, we are entitled to extend this period by another two<br /> months. We will, of course, inform you of any such extension and its<br /> justification.<br /></p><br /><p><br /> Further, you have a right to file a complaint to the data protection<br /> authority, as described below.<br /></p><br /><ol start="16"><br /> <li><br /> <p><br /> <strong>Right of access</strong><br /> </p><br /> </li><br /></ol><br /><p><br /> You may have the right to obtain from us a confirmation as to whether or<br /> not personal data concerning you are being processed, and, where that is<br /> the case, to request access to your personal data. The information about<br /> personal data processing includes the purposes of the processing, the<br /> categories of personal data concerned, and the recipients or categories of<br /> recipient to whom your personal data have been or will be disclosed, etc.<br /> However, this is not an absolute right and the interests of other<br /> individuals may restrict your right of access. Further, you may have the<br /> right to obtain a copy of your personal data undergoing processing. For<br /> additional copies requested, we may charge a reasonable fee based on<br /> administrative costs.<br /></p><br /><ol start="17"><br /> <li><br /> <p><br /> <strong>Right to withdraw your consent</strong><br /> </p><br /> </li><br /></ol><br /><p><br /> You may have the right to withdraw your consent given to us for some<br /> specific purposes at any time. You can do this on our website or by<br /> contacting us. However, withdrawal of consent does not affect the<br /> lawfulness of data processing prior such withdrawal.<br /></p><br /><ol start="18"><br /> <li><br /> <p><br /> <strong>Right to rectification</strong><br /> </p><br /> </li><br /></ol><br /><p><br /> You may have the right to obtain from us the rectification of inaccurate<br /> personal data. Depending on the purposes of the processing, you may have<br /> the right to have incomplete personal data made complete, in particular by<br /> providing a supplementary statement.<br /></p><br /><ol start="19"><br /> <li><br /> <p><br /> <strong>Right to erasure (right to be forgotten)</strong><br /> </p><br /> </li><br /></ol><br /><p><br /> In some cases you have the right to have your private data erased. We will<br /> erase your personal data without undue delay if any of the following<br /> grounds apply:<br /></p><br /><ol><br /> <li><br /> <p><br /> we no longer need your personal data for the purposes for which we<br /> processed it,<br /> </p><br /> </li><br /> <li><br /> <p><br /> you exercise your right to object to processing (see the "Right to<br /> object to processing" section below) regarding the personal data we<br /> process based on our legitimate interests, and we find that we no<br /> longer have any such legitimate interests that would justify such<br /> processing, or<br /> </p><br /> </li><br /> <li><br /> <p><br /> it appears that our processing of personal data has ceased to<br /> comply with generally binding regulations.<br /> </p><br /> </li><br /></ol><br /><p><br /> This right does not apply if the processing of your personal data is still<br /> necessary for:<br /></p><br /><ol><br /> <li><br /> <p><br /> fulfilling our legal obligations,<br /> </p><br /> </li><br /> <li><br /> <p><br /> the purposes of archiving, scientific or historical research or for<br /> statistical purposes, or<br /> </p><br /> </li><br /> <li><br /> <p><br /> the establishment, exercise or defense of our legal claims.<br /> </p><br /> </li><br /> <li><br /> <p><br /> <strong>Right to a restriction on processing</strong><br /> </p><br /> </li><br /></ol><br /><p><br /> In some cases you may, in addition to the right to erasure, exercise the<br /> right to restriction of processing of personal data. This right allows you,<br /> in certain cases, to require that your personal data be flagged and that<br /> this data is not subjected to any further processing operations - in this<br /> case, however, not forever (as in the case of a right to erasure) but for a<br /> limited period of time. We have to restrict the processing of personal data<br /> when:<br /></p><br /><ol><br /> <li><br /> <p><br /> you contest the accuracy of personal data, until we agree on the<br /> correct data,<br /> </p><br /> </li><br /> <li><br /> <p><br /> we process your personal data without sufficient legal grounds (for<br /> example, beyond what we are obliged to process), however you would<br /> prefer merely restricting such data over erasure of such data (for<br /> example, if you expect in any event to provide us such data in the<br /> future),<br /> </p><br /> </li><br /> <li><br /> <p><br /> we no longer need your personal data for the above-mentioned<br /> purposes of processing, but you require it to establish, exercise<br /> or defend your legal claims, or<br /> </p><br /> </li><br /> <li><br /> <p><br /> you object to processing. The right to object is described in more<br /> detail below in the chapter entitled "Right to object to<br /> processing". For as long as we retain your data, if your claim is<br /> legitimate, we are obliged to limit the processing of your personal<br /> data.<br /> </p><br /> </li><br /> <li><br /> <p><br /> <strong>Right to personal data portability</strong><br /> </p><br /> </li><br /></ol><br /><p><br /> You have the right to obtain from us all personal data you have provided to<br /> us yourself and which we process on the basis of the performance of the<br /> contract. We will provide your personal data in a structured, commonly used<br /> and machine-readable format. In order to easily transmit the data at your<br /> request, it can only be data that we process by automated means in our<br /> electronic databases. We may not always be able to transmit to you in this<br /> form and in all circumstances all data we keep in paper form.<br /></p><br /><ol start="22"><br /> <li><br /> <p><br /> <a name="_Ref3210747"><strong>Right to object</strong></a><br /> </p><br /> </li><br /></ol><br /><p><br /> Under certain circumstances, you may have the right to object, on grounds<br /> relating to their particular situation, at any time to the processing of<br /> your personal data by us and we can be required to no longer process your<br /> personal data.<br /></p><br /><ol start="23"><br /> <li><br /> <p><br /> <strong>Filing a complaint</strong><br /> </p><br /> </li><br /></ol><br /><p><br /> Furthermore, you may file a complaint related to the processing of your<br /> personal data with the competent data protection supervisory authority,<br /> i.e. our case with the authority of our main establishment in the Czech<br /> Republic the Office for Personal Data Protection, with its registered<br />office at Pplk. Sochora 27, 170 00 Prague 7, Czech Republic, e-mail: <a href="" title=""><u>posta@uoou.cz</u></a>.<br /></p><br /><ol start="24"><br /> <li><br /> <p><br /> <a name="_Ref99642336"><br /> <strong>Use of data </strong><br /> <strong>on the website</strong><br /> </a><br /> </p><br /> </li><br /></ol><br /><p><br /> The processing of your personal data on our website is being conducted in<br /> connection with the following activities, for the purposes and of the<br /> categories of data specified above:<br /></p><br /><ol start="25"><br /> <li><br /> <p><br /> <strong>Website</strong><br /> <strong> </strong><br /> <strong>chat</strong><br /> </p><br /> </li><br /></ol><br /><p><br /> We would like to provide an engaging support platform within the context of<br /> our website with short reaction time, to provide you with requested<br /> information and help with product configuration and troubleshooting.<br /> Processing of personal data within this activity is being carried out for<br /> the following purposes:<br /></p><br /><ul><br /> <li><br /> <p><br /> Provision of our products and services or related information;<br /> </p><br /> </li><br /> <li><br /> <p><br /> Improvement of our products and services; and<br /> </p><br /> </li><br /> <li><br /> <p><br /> Promotion and marketing of our products and services.<br /> </p><br /> </li><br /></ul><br /><p><br /> The following categories of personal data are processed:<br /></p><br /><ul><br /> <li><br /> <p><br /> Identification data;<br /> </p><br /> </li><br /> <li><br /> <p><br /> Contact details;<br /> </p><br /> </li><br /> <li><br /> <p><br /> Products and services usage information;<br /> </p><br /> </li><br /> <li><br /> <p><br /> Website usage information;<br /> </p><br /> </li><br /> <li><br /> <p><br /> Communication details; and<br /> </p><br /> </li><br /> <li><br /> <p><br /> any other data that you provide to us.<br /> </p><br /> </li><br /></ul><br /><ol start="26"><br /> <li><br /> <p><br /> <strong>Newsletter</strong><br /> </p><br /> </li><br /></ol><br /><p><br /> We would like to provide you with updates and important information<br /> regarding our productsand services.<br /></p><br /><p><br /> Processing of personal data within this activity is being carried out for<br /> the purpose of promotion and marketing of our products and services and the<br /> following categories of personal data are processed:<br /></p><br /><ul><br /> <li><br /> <p><br /> Identification data; and<br /> </p><br /> </li><br /> <li><br /> <p><br /> Contact details; and<br /> </p><br /> </li><br /> <li><br /> <p><br /> Statistics on email delivery, open and click rates.<br /> </p><br /> </li><br /></ul><br /><ol start="27"><br /> <li><br /> <p><br /> <strong>Contact us</strong><br /> </p><br /> </li><br /></ol><br /><p><br /> If you have any questions regarding our products and services, you can<br /> contact us within our website.<br /></p><br /><p><br /> Processing of personal data within this activity is being carried out for<br /> the following purposes:<br /></p><br /><ul><br /> <li><br /> <p><br /> Provision of our products and services or related information;<br /> </p><br /> </li><br /> <li><br /> <p><br /> Protection from piracy and unauthorized use of our products and<br /> services;<br /> </p><br /> </li><br /> <li><br /> <p><br /> Improvement of our products and services;<br /> </p><br /> </li><br /> <li><br /> <p><br /> Internal evidence, statistics and protection of our rights and<br /> interests;<br /> </p><br /> </li><br /> <li><br /> <p><br /> Promotion and marketing of our products and services; and<br /> </p><br /> </li><br /> <li><br /> <p><br /> Fulfillment of legal duties.<br /> </p><br /> </li><br /></ul><br /><p><br /> The following categories of personal data are processed:<br /></p><br /><ul><br /> <li><br /> <p><br /> Identification data;<br /> </p><br /> </li><br /> <li><br /> <p><br /> Contact details;<br /> </p><br /> </li><br /> <li><br /> <p><br /> Products and services usage information;<br /> </p><br /> </li><br /> <li><br /> <p><br /> Communication details; and<br /> </p><br /> </li><br /> <li><br /> <p><br /> any other data that you provide to us.<br /> </p><br /> </li><br /></ul><br /><ol start="28"><br /> <li><br /> <p><br /> <strong>Schedule a meeting</strong><br /> </p><br /> </li><br /></ol><br /><p><br /> If you prefer one to one and more focused approach and you would like to<br /> discuss our products and services, you can schedule a meeting with us<br /> within our website.<br /></p><br /><p><br /> Processing of personal data within this activity is being carried out for<br /> the following purposes:<br /></p><br /><ul><br /> <li><br /> <p><br /> Provision of our products and services or related information;<br /> </p><br /> </li><br /> <li><br /> <p><br /> Sharing of contact details with local partners; and<br /> </p><br /> </li><br /> <li><br /> <p><br /> Promotion and marketing of our products and services.<br /> </p><br /> </li><br /></ul><br /><p><br /> The following categories of personal data are processed:<br /></p><br /><ul><br /> <li><br /> <p><br /> Identification data;<br /> </p><br /> </li><br /> <li><br /> <p><br /> Contact details;<br /> </p><br /> </li><br /> <li><br /> <p><br /> Communication details; and<br /> </p><br /> </li><br /> <li><br /> <p><br /> any other data that you provide to us.<br /> </p><br /> </li><br /></ul><br /><ol start="29"><br /> <li><br /> <p><br /> <strong>Get a quote</strong><br /> </p><br /> </li><br /></ol><br /><p><br /> You can request an individualized pricing offer for our products and<br /> services within our website.<br /></p><br /><p><br /> Processing of personal data within this activity is being carried out for<br /> the following purposes:<br /></p><br /><ul><br /> <li><br /> <p><br /> Provision of our products and services or related information;<br /> </p><br /> </li><br /> <li><br /> <p><br /> Sharing of contact details with local partners;<br /> </p><br /> </li><br /> <li><br /> <p><br /> Internal evidence, statistics and protection of our rights and<br /> interests; and<br /> </p><br /> </li><br /> <li><br /> <p><br /> Promotion and marketing of our products and services.<br /> </p><br /> </li><br /></ul><br /><p><br /> The following categories of personal data are processed:<br /></p><br /><ul><br /> <li><br /> <p><br /> Identification data;<br /> </p><br /> </li><br /> <li><br /> <p><br /> Contact details;<br /> </p><br /> </li><br /> <li><br /> <p><br /> Communication details.<br /> </p><br /> </li><br /></ul><br /><ol start="30"><br /> <li><br /> <p><br /> <strong>Contact support</strong><br /> </p><br /> </li><br /></ol><br /><p><br /> If you have any questions regarding our products and services, you can<br /> contact us within our website.<br /></p><br /><p><br /> Processing of personal data within this activity is being carried out for<br /> the following purposes:<br /></p><br /><ul><br /> <li><br /> <p><br /> Provision of our products and services or related information;<br /> </p><br /> </li><br /> <li><br /> <p><br /> Improvement of our products and services;<br /> </p><br /> </li><br /> <li><br /> <p><br /> Internal evidence, statistics and protection of our rights and<br /> interests;<br /> </p><br /> </li><br /></ul><br /><p><br /> The following categories of personal data are processed:<br /></p><br /><ul><br /> <li><br /> <p><br /> Identification data;<br /> </p><br /> </li><br /> <li><br /> <p><br /> Contact details;<br /> </p><br /> </li><br /> <li><br /> <p><br /> Products and services usage information;<br /> </p><br /> </li><br /> <li><br /> <p><br /> Communication details; and<br /> </p><br /> </li><br /> <li><br /> <p><br /> any other data that you provide to us.<br /> </p><br /> </li><br /></ul><br /><ol start="31"><br /> <li><br /> <p><br /> <strong>Free trial</strong><br /> </p><br /> </li><br /></ol><br /><p><br /> You can try our products and services for free for a limited time only.<br /></p><br /><p><br /> Processing of personal data within this activity is being carried out for<br /> the following purposes:<br /></p><br /><ul><br /> <li><br /> <p><br /> Provision of our products and services or related information;<br /> </p><br /> </li><br /> <li><br /> <p><br /> Sharing of contact details with local partners;<br /> </p><br /> </li><br /> <li><br /> <p><br /> Protection from piracy and unauthorized use of our products and<br /> services;<br /> </p><br /> </li><br /> <li><br /> <p><br /> Internal evidence, statistics and protection of our rights and<br /> interests;<br /> </p><br /> </li><br /> <li><br /> <p><br /> Promotion and marketing of our products and services; and<br /> </p><br /> </li><br /> <li><br /> <p><br /> Fulfillment of legal duties.<br /> </p><br /> </li><br /></ul><br /><p><br /> The following categories of personal data are processed:<br /></p><br /><ul><br /> <li><br /> <p><br /> Identification data;<br /> </p><br /> </li><br /> <li><br /> <p><br /> Contact details;<br /> </p><br /> </li><br /> <li><br /> <p><br /> Products and services usage information; and<br /> </p><br /> </li><br /> <li><br /> <p><br /> Communication details.<br /> </p><br /> </li><br /></ul><br /><ol start="32"><br /> <li><br /> <p><br /> <strong>Placing an order</strong><br /> </p><br /> </li><br /></ol><br /><p><br /> You can order our products and services on our website.<br /></p><br /><p><br /> Processing of personal data within this activity is being carried out for<br /> the following purposes:<br /></p><br /><ul><br /> <li><br /> <p><br /> Provision of our products and services or related information;<br /> </p><br /> </li><br /> <li><br /> <p><br /> Sharing of contact details with local partners;<br /> </p><br /> </li><br /> <li><br /> <p><br /> Internal evidence, statistics and protection of our rights and<br /> interests;<br /> </p><br /> </li><br /> <li><br /> <p><br /> Promotion and marketing of our products and services.<br /> </p><br /> </li><br /></ul><br /><p><br /> The following categories of personal data are processed:<br /></p><br /><ul><br /> <li><br /> <p><br /> Identification data;<br /> </p><br /> </li><br /> <li><br /> <p><br /> Contact details;<br /> </p><br /> </li><br /> <li><br /> <p><br /> Products and services usage information;<br /> </p><br /> </li><br /> <li><br /> <p><br /> Communication details; and<br /> </p><br /> </li><br /> <li><br /> <p><br /> Purchase details.<br /> </p><br /> </li><br /></ul><br /><ol start="33"><br /> <li><br /> <p><br /> <a name="_Ref99403905"><br /> <strong>Use</strong><br /> <strong> of data in our products</strong><br /> </a><br /> <strong> and services</strong><br /> </p><br /> </li><br /></ol><br /><p><br /> If you use any product provided to you by your organization (for example,<br /> your employer), then this organization acts as a controller of your<br /> personal data and has full control over the product you use and your<br /> personal data within this product. This may include, among others, data<br /> about usage of the product and data about your communications within the<br /> product. The same applies when we provide our services to your<br /> organization.<br /></p><br /><p><br /> As a result, processing of your personal data within these products and<br /> services is determined by your organization and its privacy policy. If you<br /> have any questions about processing of your data within these products and<br /> services or would like to exercise any rights under the data protection<br /> legislation, please contact your organization.<br /></p><br /><p><br /> Detailed information about what data are processed in our products and in<br /> connection with provisions of our services is included below. Full<br /> specification of these products and services is available on our website.<br /></p><br /><p><br /> <strong>Processing of data in our products</strong><br /></p><br /><p><br /> Our products are either cloud-based, when the product is hosted on the<br /> infrastructure we provide, or on-premises, when the product is hosted or<br /> operated on the server or devices of your organization.<br /></p><br /><p><br /> When your organization uses cloud-based products or when we provide your<br /> organization with services, we only process your personal data to perform<br /> contract about provision of products to your organization, where we act as<br /> a processor to your organization in line with concluded data processing<br /> agreement.<br /></p><br /><p><br /> When your organization uses on-premises products, we have no access to your<br /> personal data at all and the whole processing is conducted by your<br /> organization as a data controller.<br /></p><br /><p><br /> We offer the following products:<br /></p><br /><ol start="34"><br /> <li><br /> <p><br /> <strong>IceWarp Suite</strong><br /> </p><br /> </li><br /></ol><br /><p><br /> Our core product consists of combination of e-mail and communication<br /> platform (email, instant messaging, video conferencing), realtime chat and<br /> collaboration platform (TeamChat) and data storage platform (FileSync),<br /> available to users on the web (WebClient), desktop (Desktop Client) and<br /> mobile (IceWarp app). Together these products process the following data:<br /></p><br /><ul><br /> <li><br /> <p><br /> Identification data;<br /> </p><br /> </li><br /> <li><br /> <p><br /> Contact details;<br /> </p><br /> </li><br /> <li><br /> <p><br /> Products and services usage information, including metadata about<br /> entry of any data into these products, metadata about sending,<br /> receiving and viewing messages and files, searches made and<br /> keywords used etc.;<br /> </p><br /> </li><br /> <li><br /> <p><br /> any other data that are entered into, uploaded into or generated by<br /> these products, including content of any e-mails, messages,<br /> calendars, tasks, contact details, shared files etc.<br /> </p><br /> </li><br /></ul><br /><ol start="35"><br /> <li><br /> <p><br /> <strong>Desktop applications</strong><br /> </p><br /> </li><br /></ol><br /><p><br /> Desktop applications (Desktop Client, TeamChat Desktop, Outlook Sync,<br /> Desktop Office apps) synchronize e-mails, calendars, contacts, tasks,<br /> notes, chat content and files with IceWarp. These products process the<br /> following data:<br /></p><br /><ul><br /> <li><br /> <p><br /> Identification data;<br /> </p><br /> </li><br /> <li><br /> <p><br /> Contact details;<br /> </p><br /> </li><br /> <li><br /> <p><br /> Products and services usage information, including metadata about<br /> entry of any data into these products, metadata about sending,<br /> receiving and viewing messages and files, searches made and<br /> keywords used etc.;<br /> </p><br /> </li><br /> <li><br /> <p><br /> any other data that are entered into, uploaded into or generated by<br /> these products, including content of any e-mails, messages,<br /> calendars, tasks, contact details, shared files etc.<br /> </p><br /> </li><br /></ul><br /><ol start="36"><br /> <li><br /> <p><br /> <strong>Mobile applications</strong><br /> </p><br /> </li><br /></ol><br /><p><br /> Mobile applications process the same scope of data as their desktop<br /> counterparts, with a few specifics:<br /></p><br /><ul><br /> <li><br /> <p><br /> Products and services usage information may include metadata about<br /> the mobile device, phone number, IMEI, application diagnostics<br /> data, crash data and other telemetry data if you choose to provide<br /> feedback on your usage of the app;<br /> </p><br /> </li><br /> <li><br /> <p><br /> Products and services usage information may include metadata about<br /> authorizations and logins into applications (Authenticator app);<br /> </p><br /> </li><br /> <li><br /> <p><br /> Products and services usage information may include location data<br /> (IceChat app).<br /> </p><br /> </li><br /> <li><br /> <p><br /> any other data that are entered into, uploaded into or generated by<br /> these apps may include content stored on the device such as photos<br /> and files (IceChat app, IceWarp app).<br /> </p><br /> </li><br /></ul><br /><p><br /> <strong>Processing of data in our cloud micro</strong><br /> <strong>-</strong><br /> <strong>services</strong><br /></p><br /><p><br /> We also offer single-purpose cloud services called micro-services, which<br /> are hosted on infrastructure provided by IceWarp. Micro-services are<br /> available both to cloud and on-premise customers.<br /></p><br /><p><br /> In relation to the data processed on our infrastructure, we only process<br /> your personal data to perform contract about provision of products to your<br /> organization, where we act as a processor to your organization in line with<br /> concluded data processing agreement (applies to cloud customers and to<br /> on-premise customers using Recordings and Dashboard).<br /></p><br /><p><br /> In relation to the use of micro-services (other than Recordings and<br /> Dashboard) by on-premise customers, no data processing takes place as these<br /> micro-services act as a runtime environment only. All data remains stored<br /> on the server of your organization or devices provided by your<br /> organization.<br /></p><br /><p><br /> We offer the following micro-services:<br /></p><br /><ol start="37"><br /> <li><br /> <p><br /> <strong>Conferences</strong><br /> </p><br /> </li><br /></ol><br /><p><br /> Our Conferences micro-service allows for secure video conferencing that<br /> runs in the browser, without installing anything on the user devices.<br /> Features like screensharing, real-time chat or password protection of<br /> meetings are included. This micro-service processes the following data:<br /></p><br /><ul><br /> <li><br /> <p><br /> Identification data;<br /> </p><br /> </li><br /> <li><br /> <p><br /> Contact details;<br /> </p><br /> </li><br /> <li><br /> <p><br /> Products and services usage information, including metadata about<br /> entry of any data into this micro-service, metadata about any<br /> conferences held, metadata about sending, receiving and viewing<br /> messages etc.;<br /> </p><br /> </li><br /> <li><br /> <p><br /> any other data that are entered into, uploaded into or generated by<br /> this micro-service, including content of any conference calls,<br /> messages, shared files, shared screens etc.<br /> </p><br /> </li><br /></ul><br /><ol start="38"><br /> <li><br /> <p><br /> <strong>Recordings</strong><br /> </p><br /> </li><br /></ol><br /><p><br /> Recordings micro-service allows for recording of any video conference held<br /> and storing it on our cloud. Any person making these recordings is<br /> responsible for further processing of these recordings, including the<br /> obligation to inform and obtain consent of meeting attendees with the fact<br /> that the conference session will be recorded, stored and/or disseminated.<br /></p><br /><p><br /> If your organization (user of our on-premise products or cloud services)<br /> selects to use Recordings micro-service and store them in the cloud, it<br /> becomes a party to data processing agreement of the storage provider for<br /> Recordings micro-service listed in Section F.<br /></p><br /><ol start="39"><br /> <li><br /> <p><br /> <strong>Documents</strong><br /> </p><br /> </li><br /></ol><br /><p><br /> Our Documents micro-service allows creation, modification and sharing of<br /> documents, spreadsheets and presentations in the browser. Documents<br /> micro-service also enables collaboration of users within organization in<br /> real-time. This micro-service processes the following data:<br /></p><br /><ul><br /> <li><br /> <p><br /> Identification data;<br /> </p><br /> </li><br /> <li><br /> <p><br /> Contact details;<br /> </p><br /> </li><br /> <li><br /> <p><br /> Products and services usage information, including metadata about<br /> entry of any data into this micro-service, metadata about any<br /> documents created and their modifications, metadata about<br /> cooperation on documents and sharing these documents;<br /> </p><br /> </li><br /> <li><br /> <p><br /> any other data that are entered into, uploaded into or generated by<br /> this micro-service, including content of any documents, including<br /> any comments and reviews etc.<br /> </p><br /> </li><br /></ul><br /><ol start="40"><br /> <li><br /> <p><br /> <strong>Antivirus</strong><br /> </p><br /> </li><br /></ol><br /><p><br /> Our Antivirus micro-service provides multi-vendor document and attachment<br /> security by comparing anonymous file signatures with a global database of<br /> previously scanned file signatures which is stored in the cloud. Unknown<br /> files are securely uploaded to the service, scanned and deleted. This<br /> micro-service processes the following data:<br /></p><br /><ul><br /> <li><br /> <p><br /> Identification data;<br /> </p><br /> </li><br /> <li><br /> <p><br /> Contact details;<br /> </p><br /> </li><br /> <li><br /> <p><br /> Products and services usage information, including metadata about<br /> entry of any data into this micro-service, metadata about any<br /> documents uploaded and scanned, metadata about detection of<br /> malicious code in the documents;<br /> </p><br /> </li><br /> <li><br /> <p><br /> any other data that are entered into, uploaded into or generated by<br /> this micro-service, including content of any documents.<br /> </p><br /> </li><br /></ul><br /><ol start="41"><br /> <li><br /> <p><br /> <strong>Preview</strong><br /> </p><br /> </li><br /></ol><br /><p><br /> The Preview micro-service offloads the processing of file/media/document<br /> previews from your server into the cloud. This allows to present a<br /> glanceable version of the document before the user opens it. Supported<br /> files are securely uploaded to the service, transformed into a thumbnail<br /> and deleted. This micro-service processes the following data:<br /></p><br /><ul><br /> <li><br /> <p><br /> Identification data;<br /> </p><br /> </li><br /> <li><br /> <p><br /> Contact details;<br /> </p><br /> </li><br /> <li><br /> <p><br /> Products and services usage information, including metadata about<br /> entry of any data into this micro-service, metadata about any files<br /> uploaded, metadata about the format of the original document and<br /> the resulting thumbnail;<br /> </p><br /> </li><br /> <li><br /> <p><br /> any other data that are entered into, uploaded into or generated by<br /> this micro-service, including content of any documents.<br /> </p><br /> </li><br /></ul><br /><ol start="42"><br /> <li><br /> <p><br /> <strong>Shortener</strong><br /> </p><br /> </li><br /></ol><br /><p><br /> The Shortener service makes sharing files easier by providing a short<br /> version of a file's web address. The service stores original URL, the<br /> resulting short URL and each time the short link is accessed, it records<br /> the time and IP address used to access it, providing the user with file<br /> open statistics as well as geographical location of the file's recipient.<br /> This micro-service processes the following data:<br /></p><br /><ul><br /> <li><br /> <p><br /> Identification data;<br /> </p><br /> </li><br /> <li><br /> <p><br /> Contact details;<br /> </p><br /> </li><br /> <li><br /> <p><br /> IP Adress(es) used to access the short link;<br /> </p><br /> </li><br /> <li><br /> <p><br /> Identification of devices used to access the short link;<br /> </p><br /> </li><br /> <li><br /> <p><br /> Products and services usage information, including metadata about<br /> usage of this micro-service, metadata about any links shortened,<br /> metadata about the linked files;<br /> </p><br /> </li><br /></ul><br /><ol start="43"><br /> <li><br /> <p><br /> <strong>Dashboard</strong><br /> </p><br /> </li><br /></ol><br /><p><br /> The Dashboard centralizes the most vital information for the user on a<br /> dedicated interactive panel. The micro-service stores and displays the<br /> user's Dashboard settings, background image and notes data. This<br /> micro-service processes the following data:<br /></p><br /><ul><br /> <li><br /> <p><br /> Identification data;<br /> </p><br /> </li><br /> <li><br /> <p><br /> Contact details;<br /> </p><br /> </li><br /> <li><br /> <p><br /> Notes;<br /> </p><br /> </li><br /> <li><br /> <p><br /> Pinnned items (files, teamchat threads, recordings and so on);<br /> </p><br /> </li><br /> <li><br /> <p><br /> Products and services usage information, including metadata about<br /> entry of any data into this micro-service, metadata about any<br /> pinned items, metadata about the user settings of the interface;<br /> </p><br /> </li><br /> <li><br /> <p><br /> any other data that are entered into, uploaded into or generated by<br /> this micro-service, including content of any documents.<br /> </p><br /> </li><br /></ul><br /><p><br /> <strong>Processing of data </strong><br /> <strong>when providing</strong><br /> <strong> </strong><br /> <strong>professional </strong><br /> <strong>services</strong><br /></p><br /><p><br /> When we provide our services, we in some cases need to process your<br /> personal data on behalf of your organization.<br /></p><br /><p><br /> In cases where we process data as a part of the service, i.e. in case of<br /> Migration service, where we process all the data that are migrated to or<br /> from our products, we act as a processor to your organization in line with<br /> concluded data processing agreement.<br /></p><br /><p><br /> In other cases, we have generally no access to data and do not process data<br /> as a part of the service, but provision of the service may result in an<br /> ad-hoc or incidental access to data. In these cases, we act as a person<br /> with access to personal data under the authority of the controller, i.e.<br /> your organization. This applies in case of our remaining services, i.e.<br /> Deployment, Upgrades, Trainings, Consulting, Health Check, Support<br /> (including SLA Subscription), Managed Services, Monitoring, Custom<br /> Development and Custom Services.<br /></p><br /><ol start="44"><br /> <li><br /> <p><br /> <strong>Changes to this Privacy Policy</strong><br /> </p><br /> </li><br /></ol><br /><p><br /> This Privacy Policy is current as of January 2, 2023. We may change this<br /> Privacy Policy from time to time, so please be sure to check back<br /> periodically. We will post any changes to this Privacy Policy on our<br /> website. These changes will be effective immediately for new users and will<br /> become effective for existing users through continued use of the<br /> products/services after the effective date of the posted change. If we make<br /> any changes to this Privacy Policy that materially affect our practices<br /> with regard to the personal information we have previously collected from<br /> you, we will endeavor to provide you with an advance notice of such change<br /> by highlighting the change on our website. If you do not approve the<br /> changes to our use of your personal information, you should notify us to<br /> deactivate your account with us and erase your data.<br /></p><br /><ol start="45"><br /> <li><br /> <p><br /> <strong>Contact our Data Processing Officer</strong><br /> </p><br /> </li><br /></ol><br /><p><br /> If you have any questions about this Privacy Policy or Our Data Processing<br /> Agreement or any of our activaties related to your personal information,<br />please contact our Data Protection Officer at <a href="" title=""><u>dpo@icewarp.com</u></a>. You may also write to us at<br /> the following address:<br /></p><br /><p><br /> IceWarp Limited<br /></p><br /><p><br /> Attn: IceWarp Data Protection Officer<br /></p><br /><p><br /> P.O.Box 50184<br /></p><br /><p><br /> 3601 Limassol<br /></p><br /><p><br /> Cyprus<br /></p>