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IceWarp Support

Whether you are an admin or a user, we are here to help with setup, configuration, troubleshooting, account management, and more.

Choose the option that best describes your request and how much it affects your service.

Find your Order ID or onice.io domain name.

Providing your Order ID, SLA ID, or domain name helps us identify your service more quickly and speeds up the processing of your request. If these details are not available, investigation of your request might take longer time.

Frequently asked questions

Where can I find my Order ID? +

You can locate your Order ID directly in your IceWarp server:

  • Open Remote Console
  • Navigate to Help → License
I am using IceWarp Cloud – do I still need an Order ID? +

For IceWarp Cloud customers, it is sufficient to provide your onice.io domain instead of the Order ID.
A URL is the web address of a specific page or service. You can find it in the address bar at the top of your browser.

Example: https://mail.domain.com/webmail/

Can I use something else instead of the Order ID? +

Yes - if you have received an SLA ID via email after purchasing your SLA plan, you can use this ID as well when contacting support.

What information should I provide to speed up resolution? +

To help us assist you faster, please include:

  • detailed problem description
  • steps to reproduce
  • logs and screenshots
  • system/environment details
How can I upgrade to SLA support? +

You can upgrade at any time by contacting our Sales team or your partner. We will help you choose the plan that fits your needs.